Penny, Thanks for providing me the information on your situation. I apologize for whatever miscommunication resulted in your frustration. As of this morning our managing partner in the Houston office, James Crossno has called and left you a message. I also received...
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1 comment
Anonymous
#1021837

That is actually contract fraud (Fraud in the Factum), you can contact a contract attorney which means spending more money and having more stress. I personally don't trust attorneys, so make sure any contract you sign meets your 100% approval or draw up your own.

I suggest contacting the federal trade commission and the BBB and file complaints, make sure you get a response on your complaints so someone will follow up.

Resolved
ID
#590830 Review #590830 is a subjective opinion of poster.
Location
Kingwood, Texas
DM Auto Leasing's reply to:

DM Auto Leasing - Tire

Your comments have been forwarded to management and we are eager to learn more about your experience. Please contact our customer service department at 877-511-0101. Sincerely, D&M Management
ID
#567068 Review #567068 is a subjective opinion of poster.
Reason of review
Poor customer service

no im a pissedconsummer.com i got too many email from thousand and hundreds of ya guy.I need new tire because you litterally spin my head , there smoke everywhere mann, dm auto whatever cochonnerie ,you baissé dans mon estime en tabarnak i thought you will gave me un cheque de bs or two for continue my wheel spinning , but noghing happen....i ordered tires from 1010 ...nothing....i think they dont want anymore smoke show..oh and dont worry i will come back later to tell you the true about wheel spinning ...all the detail to come...how the tire break loose, how un cave comme moe peut écrire des niaiserie de memes aussi souvent. all those information a la meme bat heure

DM Auto Leasing's reply to:

DM Auto Leasing - Overpriced and no customer service

Thank you for bringing your situation to our attention. We appreciate the opportunity to respond and improve our customer response and service. Please understand that our leases are tailored to your exact needs and situation. It seems from your comments about negative equity you may have had a vehicle at the time as a trade in. An apples to apples comparison with an advertised dealer program is almost impossible in that situation. We are the largest and most competitive consumer leasing company in the county and our rates are based on our volume. For over 35 years sixty to seventy percent of our business is from repeat and referred clients. Please be assured that unless there was an egregious mistake, our prices, service and results are not only competitive but exceptional. Please accept my apology if there was any miscommunication during this process. We regret the fact that you may not have gotten what you needed from our agent. If there is ever anything I can do personally for you please do  not hesitate to call. Joe Graber, President 817-925-3399 x305   
ID
#525692 Review #525692 is a subjective opinion of poster.

I have leased several vehicles from car dealerships. I heard the ad on the radio promising the best monthly rates in the market, so id ecided to check them out.

I was contacted right away by Misti and she seemed really nice. She was very to the point and I liked that from her. After talking a couple times she recommended a car that I was actually interested in. It was a 2013 model with 30k miles on it.

She then proceded to quote me a price that I found ridiculous! The price she quoted was the same price I would pay for the exact same vehicle but a 2015 model and brand new 0miles straight out of the dealership. When I commented that I did not see any value on paying more for al older vehicle she said she would "shee what she can do" and get back to me.

This was 3 weeks ago and I have not heard back from her.

Saty clear of D&M, the prices are NOT the lowest in the market, more like the priciest for those who do not know anything about leasing....watch out! you can have a much better deal directly with a dealrship (And beware their NEGATIVE EQUITY spiel, in the end it comes down to how much you are paying per month and this is not a good deal).

DM Auto Leasing's reply to:

DM Auto Leasing - DM - Worst Customer Service - thieves

Thanks for bringing your situation to my attention. Over the course of a month's business we talk to thousands of prospects and transact ten to twelve thousand deals a year. Generally, we do a good job with customer service and sixty to seventy percent of that business is repeat and referred. The fact that we somehow weren't in the ballpark and at worst non-responsive in your case is unacceptable. I have spoken to our general manager in the Houston market and we will make the correct changes to do a better job. If there is anything personally I can do for you in the future don't hesitate to call.
Joe Graber
President
800-654-1288 x205
ID
#486356 Review #486356 is a subjective opinion of poster.
Loss
$3600

BAD EXPERIENCE

A while ago i was trying to lease a car. I was in contact with Matt Copper. As a first buyer I was really trying to get a good deal. I was very curious about each details and Matt tried to explain everything to me. But numbers were still to high. At the end I sent message to Matt that I was not interested any more. I had a way better deal from another company. He wanted explanation from me and wanted to convince me anyway to lease from DM. I had already set up appointment. He asked me to wait and he would contact with me shortly with deal similar to other company. He has never called me back and I was delaying other person because of that. I was fair to DM. I was responding to emails and he never called me back even with " I am sorry we cannot lease u a car with that price range ". I DO NOT RECOMMEND DM.

PS: if i lease by myself i would pay about 100$ less monthly for a car. DONT BOTHER EVEN.

DM Auto Leasing's reply to:

DM Auto Leasing - Old credit-score bait and switch. AGAIN

Your comments posted online have been forwarded to me and I am eager to hear details of your experience. I appreciate you letting us know that there is an issue and I apologize for any inconvenience or miscommunication on our part.
Please contact me directly and I will make sure that we address your issues.
My office number is 817-461-8888 extension 305. If I am in the office I will pick up. If not, ask for Lisa Woodard my assistant at extension 394 and she can find me.

Best regards,
Joe Graber
President
ID
#457549 Review #457549 is a subjective opinion of poster.

Yet another snake, at D&M, just like the other lease guys I've talked to. I asked four or five times for the guy to email us the figures on a lease that he swore was the absolute best deal.

After trying (failing) to go around me, and *** my husband, he finally sent a half-*** email admitting he couldn't get the car for less than about $100 MORE than I could get it for myself. They use a roll-your-own credit scoring, to come up with a score that in our case was FORTY POINTS LOWER than Equifax, Experian and Transunion. Not even close to our actual FICO, just so he could try to tell us we don't qualify for the right lease. I knew he was lying from the beginning about paying off my lease.

I talked to my leasing financier and she told me he never even called for a pay-off. Total waste of my time. All those happy people posting glowing reviews on you-know-who websites probably have no clue what their real scores are, or what kind of deal they could have gotten on their own if they had the time to research and do the deals themselves. With all the information at hand on the internet now, there's no excuse for not knowing your actual credit score.

This is the second time I've been lead on a merry chase that ended with a b.s. credit score from the would-be leasing guy. Do it yourselves!

Do your homework! Run from these sleazy middle-men who probably do well to make $40k a year!

2 comments
Fremont
#742305

It turns out that the low score they derived still qualifies for tier one pricing. However,I have been unable to get four simple numbers from this company after repeated requests.

I asked for the lease amount, number of months, residual amount, and any and all upfront money. He called my husband at work and said it was too complicated to put in an email! How can I compare leases amongst dealwrs if D&M won't tell me what their offer entails? If you want someone to do all the work for you, and get you a lease that's possibly better than you'd get if you don't have the time, tenacity, and willingness to haggle with dealerships, then I would recommend D&M,particularly Mike Odeh, who will get the job done, going above and beyond.

But keep in mind that it's a finance company. They have to make money off the deals or they couldn't stay in business. The one "number" I finally eeked out of them was "upper 400's" to lease the car I want. I can buy it at 3?

for about $45 a month more than that!

The dealership is offering $369 lease, with unknown amount added in once you sit down with them. Unfortunately I can't comparison shop bc they won't email or document their offer.

Anonymous
#742108

When should you lease a car? NEVER

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DM Auto Leasing's reply to:

DM Auto Leasing - Not Happy

Your comments posted online have been forwarded to me and I am eager to hear details of your experience. I appreciate you letting us know that there is an issue and I apologize for any inconvenience or miscommunication on our part.
Please contact me directly and I will make sure that we address your issues.
My office number is 817-461-8888 extension 305. If I am in the office I will pick up. If not, ask for Lisa Woodard my assistant at extension 394 and she can find me.

Best regards,
Joe Graber
President
ID
#384268 Review #384268 is a subjective opinion of poster.
Loss
$743

Update by user Mar 17, 2013

Well One Month after purchasing this Truck let me just list the problems I've had to fix with this truck.

1. New Tires - They did pay for new tires

2. Fix leak in transmission - Covered under Powertrain Warranty

3. Needed new front brakes - 20% left was squeaking very badly when stopping.

4. Had to replace battery - Battery completely died I had to get it jumped to take it in for service.

I took it to Champion Ford in Katy and they did an excellent job.

All of this one month after getting the truck. Not very happy that I had to leave my truck in the shop for 2 days to fix issues. The amount of time and money that I have wasted in the first month of owning this truck is not worth buying from them again. If you buy a used vehicle from this company be prepared to dish out some extra cash to fix issues that they will not check for. Or check them out yourself and then have them replace or fix the issues before you sign the contract. I was happy with how they dealt with the tires, but after all the new issues that have come up I am not going to mess with buying a car from them again. Go to a dealership to buy used because they actually thoroughly check the car and replace any issues (brakes, batteries, etc.) before putting the car up for sale.

Just an update on what the customer service manager told me. "D&M Leasing is a finance facilitating company. We have arranged the financing of the vehicle only. We do not have a service or body shop facility." So unless you are buying a brand new vehicle you are buying a truck that is "As Is." They go by the carfax as documentation that there is nothing wrong with the vehicle.

She did offer help finding discount service through one of their vendors. So buy a vehicle from them and then within a month they will help you find discount repair services to fix issues that you have with your vehicle that you bought from them.

Update by user Feb 14, 2013

After posting this I noticed that Joe Graber had left his email in response to a few other unhappy consumers. I emailed him with the same information from below.

Within 10 minutes he responded to my email and forwarded this information to the Manager in the Houston Market. He contacted me and he cut me a check for the amount of the tires. James was very professional and understanding and really worked to keep my business.

I am extremely happy with the outcome and James as regained my trust in the company. We are planning on buying another car in the next few years and I will be calling DM first.

Original review posted by user Feb 14, 2013

Just bought a used truck from D&M. The truck is in great condition and was told that it was clean and everything was inspected and in showroom condition.

Drove it for one day and the low tire pressure sensor came on. I figured that the cold weather caused the tires to deflate slightly. Went to three different tire companies and they all told me the same thing, these tires are very worn. I could continue to drive on them, but they discouraged it.

I have a 15 month old son and I am very upset that they would sell me a car that they checked and most likely knew the tires were worn and old, but sold to me anyways. Was told that they sale the trucks as is and sales are final. I guess I got played for a fool. I emailed the GM, but no response.

Thankfully the sensor went off or I might have been driving on bad tires for a while and risking my son's safety.

I will never buy a vehicle from them again. I am also a teacher and you can bet with over 1,000 teachers and staff in my district I will be spreading the word.

2 comments
Anonymous
#1078403

We have had the worst experience ever with D&M Leasing. They are cons.

They have lied and they set up their leasing terms to trap the customer. They over charge you and you will end up upside down no matter what.

They do not keep their word. I will be spreading the word to my entire school district as well and anyone else who will stop long enough to listen to NEVER do business with these snakes.

Anonymous
#817350

Can you not visually inspect a tire yourself?

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DM Auto Leasing's reply to:

DM Auto Leasing - Worst customer service ever!!!!

We appreciate you letting us know about your experience. We use situations like this to improve our customer service and response to provide the best experience possible. We would like the opportunity to earn your business. If we can be of further assistance to you please contact customer service at 877-511-0101. Sincerely, D&M Leasing Management
ID
#372096 Review #372096 is a subjective opinion of poster.

I contacted DM auto lease a week before Christmas to establish what vehicle I was looking for gave the lease agent to options on cars because I knew the first option would be hard to find for the right price . I have the leaae agent all of my information needed to make and start the transaction.

We got off of the phone he stated that this was all that he needed and that he would get started after Christmas and I as a manager of a Walmart respected that this was a busy time of the year for the company DM auto lease. I received a phone call from the sales agent on the Saturday after Christmas with the agent asking if I was still interested in the vehicle and I established again that I was and what vehicles I was interested in.Why would I give out my address social security and personal information if I was not serious in doing business with this company. I was told at the end of the phone call on Saturday that he would call me back on Wednesday 01/02/2012.

This phone call never happened instead I picked up the phone and called him right at 5pm the office closes at 6pm his first statement was glad you called and we spoke about the same things I talked about when I initially called DM auto lease he than told me he would call me right back as he just thought about something yet that call back never happens . If I'm not your target customer let me know however I was drawn to this company by your great reviews.

1 comment
zacardi
#590765

The lease agent rectified the situation got me the car I was looking for sold my current car I was upside down on and got me the best deal around. I appreciate DM Auto Lease for the service and I plan to be a customer for life.

DM Auto Leasing's reply to:

DM Auto Leasing - Spinning my wheels

If you would do me the favor of responding through email I will get some details and personally make sure you get all of the information you are looking for. We do have prices listed but may need to direct you to the right person. I apologize for your frustration and look forward to working with you. JG jgraber@dmautoleasing.com
ID
#299471 Review #299471 is a subjective opinion of poster.
Loss
$20

I am a motavated buyer and I feel like you guys are literally spinning my wheels. You send me a list of cars with no prices. I can shop in my parking garage all day...BMW, Mercedes, Audi.

I spent time speaking with you thru your fact finding process. You ask me to send you my pay off, you ask me for a credit card deposit.....blind.

I get a call/ message today from someone that wants to know what I trying to accomplish? I am trying to buy or lease a car!

I gave you my requirements and a list of cars etc... - I never once said I want a VW.

10 comments
Anonymous
#912806

ah oui pour la taouin qui a perdu 20 $,joe envoye y dont un ti cheque qui nous calisse patience lol

Anonymous
#912803

gang de poudré , where is all the tire i need a cheque de bs or two to buy remolded tire to keep on spinning

and for the thousand and hundred of you , dm auto releasing and *** a terre or whatever your popular name is: spin spin spin

Anonymous
#912801

i feel like spinning both of my rear wheels

Anonymous
#810861

now i dont have any tire left in my city the only option that i have is stealing tire on dealership to continue the *** spinning everywhere, my cadallac est pimper comme el criss , so i will spin like a manic on my rim till 1010 tire give me a new delivery.

By the way auto release management releasing whatever your name is , i like you and i respect every aspect of your popular web site, i got thousand of review every day , keep on spinning brother in arm !!!

Anonymous
#770894

One year later and still a lot of tire spin . I tried to get awd but my caddalac refuse it so I duck taped a front diff over DA hood *** so I spin like a crazy maniac everywhere and what my front wheel do ??

Exactly like you DM release machine chose : nothing

Keep it up gang de mangeux de tire

Anonymous
#564853

keep on spinning my friend :upset

Anonymous
#591405
@PissedConsumer564853

Hey everyone interested (thousands and thousands of you)i just got new winter rubber for my pimped out cadallac and i will break stand every fu@kin corner in my city till i spin my head ..that will involve alot of smoke show

And by the way dm auto whatever continue to spin your wheel my friend i respect that

Peace a terre pou 2$

Anonymous
#555537

***..now my tire is all messed up...i spinned my wheel too much...

I need new rubber to start spinning again and again..ill keep you updated for sure . i feel like there alot of interest in that thread !!

Anonymous
#459210

No answer ??? Now im spinning both of my rear wheels right now i just got a limited slip differential so *** OFF

Anonymous
#443309

If you were spinning your wheels,why doesnt it smell rubber all over the place....and also where the mark on the parking lot ??

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DM Auto Leasing's reply to:

DM Auto Leasing - Sold f250 with blown headgasket on motor

Radar2006, I understand your frustration and will look into the situation here. Please feel free to contact me directly. Even though this occurred some time ago I'd like to talk to you about it and see what we can do as compensation for your troubles. Please contact me at 800-654-1288 x 205. We do over seven hundred transactions a month and your issue did not come to my attention. I apologize for that. No excuses, just the truth. Let's talk soon. Thanks, Joe
ID
#261693 Review #261693 is a subjective opinion of poster.

D&M leasing sold me a vehical they claimed was checked out and had no problems. 150 miles from Dallas truck broke down.

FORD dealers in Amarillo and Albuquerque said blown gasket was preexisting condition. Cost to repair -$6700 plus tax. D&M Leasing and their drivetrain warranty Co. Gulfstream refused to pay any part of repair and and D&M refused to take truck back.

These people pushed the warranty as a way to protect buyer. However, the Gulfstream warranty Co. Refused to pay for repairs.

Don't rely on their warranty or their verbal promises. Texas has no laws protecting purchasers of older used vehicals.

DM Auto Leasing's reply to:

DM Auto Leasing - D&M Leasing not honest

In response to your anonymous complaint; If you will contact me at 972-239-2222 x205 I will be happy to discuss a rememdy for you. As a leasing company we have no service facility. It is very unlikely we turned the tires. Likely the lease trade or lease return came to us that way. If we misidentified the problem I apologize and will do whatever is reasonable to fix it for you. JG
ID
#250597 Review #250597 is a subjective opinion of poster.

Leased a 2009 Honda Pilot and a week into the lease we had a low tire. Took it to tire place and tire was so cupped they refused to fix it.

Tires were intentionally rotated to inside so unless you crawled under the car, it would not show. All 4 tires were removed to show they were so badly cupped, they were not safe. Our sales person was wonderful but D&M was not. It is 2 months later.

We got reimbursed for 1 tire and are supposed to receive check for 1 more, but we are stuck with other 2. Never will deal them them in the future.

DM Auto Leasing's reply to:

DM Auto Leasing - D&M Leasing misleads customers

It has been some time since I looked at this web site and I'd like to address some of the recent comments.
First, I hope that any of you who have a concern will take the time to speak to one of our managers or me personally. I think you will find me to be reasonable and fair. In general, I will admit that over the last 34 years we have had instances of clients who have concerns with us. We have over 15,000 active clients and nearly 70% of the business we do every month is either repeat or referred. Customer satisfaction is very important to me. We do have brick and mortar facilities but we do not inventory new cars. Most of what we do is manage our client's vehicle needs no matter what make or model; new, used, lease or finance. We have valuable local dealer partners and prime lease return inventory that help us offer exceptional value.
In the twenty-five plus years I have been here there have been virtually no clients who, after working with me to resolve an issue, have not been reasonably satisfied and had confidence restored in the company and the business they have done here. I hope any of you who may have issues will give us an opportunity to do the same for you. This site can't give you that kind of personal service.
There are no positive comments included here other than mine because of the nature of the site. If you want good comments come by the office and meet some of our clients, see the BBB ratings or see the hundreds of client photos and testimonials on Facebook. I will not try to talk you out of how you feel but I will listen and respond professionally and fairly to resolve your issues and provide the right information. JG
ID
#110213 Review #110213 is a subjective opinion of poster.

D&M Auto Leasing in Dallas misleads customers. Commits to paying off end of lease expenses, but does not follow-through on commitments.

I was told they would pay off my final payments and all wear and tear. Over 8 months later, and several promises to pay, they still have not paid.

Even a letter from my attorney indicating they are violating consumer laws, have not paid US Bank their money. At least at this point, US Bank has not allowed them to close other lease agreements.

Micah Torres with D&M Auto Leasing's addison office is the rat you do not want to deal with.

17 comments
Anonymous
#715387

US Bank has not cut off D&M Leasing. Your problem may lie with US Bank.

Google their reviews.

I work at D&M, and refuse to lease my clients through US Bank, unless absolutely necessary. EVERY lease has wear and tear restrictions.

Anonymous
#678265

Joe, I find it funny that you "want to help so bad" and want everyone to call you with their complaints but I can't seem to find any contact info next to where your begging people to call them... Some president.

I was considering leasing from y'all but it didn't take long to learn that I should run fast and far away from D&M. I get that this is a site to complain on but pretty much all review sites give D&M negative reviews all expressing the same slimy sales tactics I'm far to familiar with. The only place that try's so hard to prove otherwise is either D&M's site or Facebook.

Which is controlled by y'all and I find it very hard to believe you would leave negative press up on your facebook wall so please continue to fool others and prey on them when they are in financial distress elsewhere. I worked at enterprise rent a car for 3 years then one day I finally realized The *** I had become and got out that mess of a "company." I just wish you could do the same instead of wasting your time on sites like these trying to continue lying to people and telling yourself you're not.

Anonymous
#366662

I'm really surprised at all the negative comments on this site. I've never had a better experience with a dealership than D&M Auto Leasing. Maybe it's just who I worked with, I don't know... that was Tony Jimenez and he never tried a "bate and switch" like another comment said. He went above and beyond to get me a car on a lease in my price range while I had 2 MONTHS past due on a mortgage.

He did everything he could to get me what I wanted (and succeeded with flying colors), and when my car wasn't ready when he said it would be, he DELIVERED a loaner to me so I could go on a road trip with my kids.

When my car was ready, he again delivered the car to me and drove the loaner back.

I'm a single full time dad of 3 right now and I have more than enough on my plate. Tony took care of all the hassle for me so I didn't have to worry about ***

I love D&M Auto Leasing and I love Tony! Google DM Auto Leasing and look at the POSITIVE reviews, not just the reviews on a site that focuses on all the negative. :zzz :zzz :zzz :)

Anonymous
#302094

There is an alternative company that provides excellent service, honestly, professionalism with a very "No Pressure" attitude. Contact Matt at LeasePro...281-648-4100. He does business the right way.

Anonymous
#293091

Thanks for the post folks. I am researching leaseing companies to do business with.

This was very helpful. I know who I'm not doing business with. Read Joe's response and don't care what he says he's prepared to do.

Today is June 2011, where are the good comments about D&M?? I have seen one.

Anonymous
#268863

We heard all the same high pressure sales pitch. Did a bait-and-switch on the options available on a lease car...brought the deal to a stop when I asked for a copy of the lease agreement the a day before delivering the car.

You want to see Jeff Neil squirm...ask for the documents ahead of time! You will never see them!

Anonymous
#742101
@PissedConsumer268863

Same thing happened to us with different snake at D&M! I asked four or five times for the guy to email us the figures on a lease that he swore was the absolute best deal.

After trying to go around me and *** my husband, he finally sent a half-*** email admitting he couldn't get the car for less than about $100 MORE than I could get it for myself. They use a roll-your-own credit scoring, to come up with a score that in our case was FORTY POINTS LOWER than Equifax, Experian and Transunion. Not even close to our actual FICO, just so he could try to tell us we don't qualify for the right lease. I knew he was lying from the beginning about paying off my lease.

I talked to my leasing financier and she told me he never even called for a pay-off. Total waste of my time.

Anonymous
#265997

Dear Joe,

All I can relate is my bad experience with D&M. The Sales associate promised me that there would be no fees due at lease end.

The A***'s at Credit Union Of Texas said I owed 3 months for reduced value even though D&M said I would not owe this. You run a bait and switch operation.

I notice you are still posting false advertising on WBAP. I have written Gregg Abbot about this...

Anonymous
#228927

I was "leased" a car on Dec 7th. Eight days later the car went nuts making it unsafe to drive with my two babies.

I asked 4 times for a copy of my limited warranty and have YET to receive it. After a trip to the mechanic and THEN to the service department at a dealership the problem has yet to be resolved.

I have already paid my insurance for a car that I cannot drive and my first payment is due in a week. This is such ***.

Anonymous
#188509

I contacted D&M about leasing a vehicle. After "Art" collected my name and SSN (and my wife's name and SSN) they asked me for $500 up front to "hold the car on E-Bay." We hadn't even filled out paperwork yet! They tried to pressure sales me at that point, "If you were serious, you'd give me the $500." I told them I wasn't leasing a car they bought off of E-bay, and they tried to tell me I was buying a car. (the previous 5 conversations I had were clearly about me leasing a vehcile.) After I filed complaints with the BBB and Consumer Affairs, I contacted Joe Graber, who forwarded me to Lisa Woodard, who forwarded me to Jeff Neil. Jeff gave me a bunch of double-talk about how they only make money off of leasing cars, but they sold 719 cars last month, told me I didn't qualify to lease a car, and that I didn't qualify to buy a car from anywhere else other than D&M auto leasing, and that they couldn't sell me the car I wanted (which they tried to sell me before) and tried to sell me a different car for more than what I wanted to pay.

This is a bait and switch company. You call them for a lease, they try to sell you a used car off of E-Bay. They say they bought a company that sells cars on E-Bay, so they "own the company" but it's not D&M selling the cars on E-Bay. You still have to put $500 to "hold the car" on E-Bay. The credit scores are used to get a loan from the bank to sell you the car. In my case, they never even told me we were transitioning from lease to sale. They have some method in which they can transition from a sale to a lease on the same vehicle so that is part of the scam, most likely. I'm glad that I didn't give them the $500 because it became obvious later that they would not be able to operate within the specifications I had set forth at the beginning of the call. "sorry, can't do that, but we have your $500. What car would you like to put that towards?"

D&M auto leasing is an AUTO FINANCING company, not a leasing company, that is straight out of Jeff Neil's mouth.

I could go on with the multitude of contradictory things said, but the short of it is this, if it sounds too good to be true, it is. Don't give away your money to people over the phone. Save your money and go buy a car from a group with a brick and mortar building. If you want to buy their cars, just search for them on E-Bay, that's where you are buying them from anyways, and you are probably getting the same financing. Your local dealership leases vehicles as well, so you are probably safer dealing with them.

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