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DM Auto Leasing's reply to:

Dm Auto Leasing Sales Manager Review from Garland, Texas

Your recent comments were brought to my attention and I am eager to learn more about your situation. Please accept my apology for any miscommunication or issues that may have happened. We generally do a good job for our clients but with the volume of business things can occasionally slip through the cracks. Over 65% of our business is from repeat and referred clients and your satisfaction is important to me.
Let me know a good number and time to talk and I will get in touch, or call me any time in my office at the number below.
Best regards,
Joe Graber
President
817-461-8888 x 305
Review
#844534 Review #844534 is a subjective opinion of poster.
Reason of review
Poor customer service

Worse experience ever even from car salesman. Was told what vehicle were were approved for, then after choosing 3 cars and 3 weeks later, on the day of signing was told that bank required more down than already approved for..

They don't return calls, never have vehicles available to see and expect u to make decision based on pictures on line. Gave deposit to hold car and after 1 1/2 weeks I still don't have my deep refunded like I've been promised.

And to think I dealt with the manager and got this kind of service. Def would not buy or suggest this to any one I know.

DM Auto Leasing's reply to:

DM Auto Leasing in Dallas, Texas - Sales Person Lied to get deal and company wont do anything

Ms. Van Liew, Thank you for bringing your concerns to our attention. Please accept our apology for any miscommunication that may have happened. It is to our understanding that your account with D&M Leasing has been closed. If you have any questions please contact customer service at 877-511-0101.
Review
#828317 Review #828317 is a subjective opinion of poster.
Cons
  • Salesman lying to get the deal
Reason of review
LIED TO AND NO ONE WILL DO ANYTHING AT D&M
Loss
$15000
Preferred solution
Let the company propose a solution

THIS COMPANY IS THE WORST IN THE BUSINESS SALES PERSON LIED TO ME ABOUT THE CONTRACT. HOPEFULLY THE LEGAL SYSTEM WILL GET INVOLVED AND CLOSE THIS COMPANY.

THEY LEASE CARS BY LYING TO THE CUSTOMER. 2 WEEKS AFTER PURCHASE I CALLED AND TOLD THE SALES PERSON I WAS NOT HAPPY ABOUT BEING LIED TO ABOUT THE 2013 CHEVROLET IMPALA LTZ AND HE STATED HE WOULD DO SOMETHING AND GET MY OLD CAR BACK. HE LEFT THE COMPANY AND NOW NO ONE WILL TALK TO ME.

SAID IT WOULD COST ME AROUND $15,000 TO GET OUT OF LEASE. GOING TO REPORT THEM TO THE BBB ALSO.

Resolved
DM Auto Leasing's reply to:

DM Auto Leasing - Review in Dealers category from Mckinney, Texas - Resolved

Your concern was forwarded to me and I apologize for any miscommunication or trouble you are having. Our general manager has made several attempts to contact you and I believe will speak with you today. I am researching the part that was supposed to be provided for your vehicle and will make sure we address all concerns.
With regard to your need to get out of your lease the Early Termination Disclosure is a document you signed at delivery that explains the terms of the contract and discloses early termination conditions. Your lease may absolutely be terminated at this time. If your vehicle is of equal value to the payoff, just as with any financial contract, then you will owe nothing more. If it is worth less you must pay the difference, which I can imagine is where the trouble is here. There are no penalties. If there is any document, email or other correspondence from anyone here at D&M stating you can terminate your lease after only two years please send it to me and we will honor it with no questions. Otherwise we will make arrangement to help you achieve the best possible result within the terms of your contract.
I am very concerned about your situation and will do everything reasonably possible to help. We generally do an exceptional job for our clients and of more than eleven hundred new transactions, 65% of our business every month is from repeat and referred customers. I would like very much for you to be satisfied with whatever outcome we can arrange and we will work hard towards that goal with your help.
Please respond to our general manager Cody Kennemer, his email address is ckennemer@dmautoleasing.com and the direct line to the Dallas office is 972-239-2222.
Don’t hesitate to contact me directly if I can be of service. My assistant is Lisa at extension 394 if I do not answer my office phone. She can track me down.
Joe Graber President 817-461-8888 x205
Review
#828203 Review #828203 is a subjective opinion of poster.
Cons
  • Salesman lying to get the deal
Reason of review
Poor customer service

Update by user May 11, 2016

I want to first off say that my issue was resolved and Cody Kennemer not only took care of my situation but he went over and beyond. If you would like to have your problem resolved and you have a serious issue that needs to be addressed.

I highly recommend that you go see or talk to Cody Kennemer. He from the very beginning was very understanding did everything in his ability to make this entire situation right and fixed it to the best of his ability. My Wife and I are 100% satisfied with the end result and for that reason I will be back to work with Cody Kennemer. I have purchased over a dozen vehicle is my lifetime and honestly no lie working with Cody Kennemer has been the easiest and the best experience I have have gone through in car buying history by far.

That being said for what he did to resolve this matter and his true sincere understanding and care for the entire situation keeps me his customer for life.

Thank you Cody Kennemer and D & M leasing for making this entire situation right and going over and I mean over and beyond. I will be back for my next purchase to work with Cody.

Original review posted by user Apr 12, 2016

Worst experience in car buying history. I was 100% completely taken advantage of and wish I would have never leased a vehicle through this company.

Not only did the salesmen lie to me but not even a few months down the road when he was supposed to retrieve a part for the vehicle and follow up with me about mileage he was gone. I will never do business with this company it is really sad how nowadays car establishments take full advantage and completely lie to make a few dollars off people. My advice to anyone is to steer clear and read the fine print. Actually read the contract.

Do not trust what the individual is saying because it is far from the truth. I was told I would be in my current lease for two years and at that point I would be able to get in any vehicle I want. Well that was so far from the truth and it has put my family in a complete bind. The vehicle had been in the shop multiple time for issues and was not in no means a reliable vehicle.

I actually had to take a medical leave of absence from my job do to a back injury and now I have had major surgery and I am disabled and have no income at this time. This company said there is nothing they could do to help.

It is sad how some companies will just leave you high a dry when you thought they were a reputable establishment. Do your research and don't get in the same situation as me and my family.

DM Auto Leasing's reply to:

DM Auto Leasing - Leasing Review from Colleyville, Texas

We appreciate you bringing these concerns to our attention. We value safety and security of all drivers on the road and per company policy this is prohibited. These concerns were promptly addressed. Sincerely, D&M Leasing Management
Review
#737670 Review #737670 is a subjective opinion of poster.
Reason of review
Good quality

Love seeing their drivers ride around in the D&M AUTO LEASING cars using their phone (texting) and iPads while they drive... Nicely done!

DM Auto Leasing's reply to:

DM Auto Leasing - Leasing Review from Little Elm, Texas

Mr. and Mrs. Cates, We appreciate the opportunity to address your conerns. Your comments were forwarded to management and we were able to provide a solution that met your needs. We value you as a D&M Leasing customer and look forward to continuing to earn your business. If you have any questions contact customer service at 877-511-0101.
Review
#683258 Review #683258 is a subjective opinion of poster.
Reason of review
Poor customer service

Wow where to begin on this whole messed up situation. So two years ago we came to d and m leasing shared with our rep Hailey Jackson about our family and our need for an Suv for our family as we traveled back and forth from work, school, and to the hospital for our at the time infant son who had Neuroblastoma a rare children's cancer.

So needless to say we were a busy family that had a lot on our minds at the time. During the process she told us exactly what we wanted to hear. Miles don't matter, we will make sure this is a good deal for you, I want to help you and your family in this time of need... She even came to our house held our sick son and prayed with us.

What a bunch of lies!!!! To start off the car was not exactly what we wanted but she said she would check on us often and check the millage and we would trade up before it was harmful to us. Well she never checked on us not once. So Last year my husband was placed on disability because of his back so now I have a son with cancer and a husband who can't work.

So at that point, My husband emailed our rep and asked for help can you get us in anything different to help lower our car payment and she came back and said nothing I can do sorry and left it at that. We said well if we had to walk away from the car what would that look like or what Is our payoff if we decided to go try to get a loan on our own and she would not respond. 3 emails like that and nothing not a single response so we went above her head and found a manager named Dale, told him our story, went through all of the process and he came back and said we have a solution we can lower your car payment by a 100 a month and get you 2 months of no car payment. We will get in contact with you early next week when the president is back and we have his approval.

Well that was 3 weeks ago. My husband since has called and emailed and no one will respond. So last week we decide to go up to a dealership and just talk have them pull the specs and see what they can do to help us. Come to find out why no one will help is we are 11,000 upside down and the jeep is a 2014.

It is so sad that because of the lies of Hailey Jackson and Dale at d & m auto lease my husband and I are going to have to surrender the car and have no vehicle to take our sick son back and forth to the hospital with. Thanks for helping a family in need D&M auto lease!

DM Auto Leasing's reply to:

DM Auto Leasing - Review in Dealers category from Rowlett, Texas

Thank you for your feedback. We constantly monitor all of our reviews to improve our client response and provide exceptional customer service. Generally our clients are happy with us, sixty to seventy percent of our business is from repeat and referred clients. With nearly a thousand transactions a month though we sometimes drop the ball and I apologize for your situation. If there is ever anything I can personally do for you please don't hesitate to call me. I promise you will benefit from our working together and will have a great experience.
Joe Graber
President
817-461-8888 x 205
Review
#649761 Review #649761 is a subjective opinion of poster.
Reason of review
Bad quality

I would never recommend this company. I was sent cars that were not even what I wanted.

After I told the annoying salesman that he still tried to close the sale. Then he got frustrated when I told him exactly what I wanted. Obviously closing the sale gets him off more than making your customer happy with the car they want. It's been a week and I have not heard anything back.

I now have purchased the car I wanted all along.

Good job dm. You lost a sale bc your salesman was lazy and wanted to do least research possible

DM Auto Leasing's reply to:

DM Auto Leasing - 2011 Bmw X5 Review from Burleson, Texas

We appreciate the opportunity to address your concerns. We are pleased to hear you received a prompt response from our management team and your concerns were resolved. We appreciate your business and value you as a customer. If you have any further questions dont hesitate to contact customer service at 877-511-0101. Sincerely, D&M Management
Review
#625841 Review #625841 is a subjective opinion of poster.
Reason of review
Bad quality
DM Auto Leasing - 2011 Bmw X5 Review from Burleson, Texas
DM Auto Leasing - 2011 Bmw X5 Review from Burleson, Texas

My wife recently bought a 2011 BMW X5. After she signed the papers Stephen (the sale manager) informs her that the vehicle needs to be taken to the shop for a recall in 2 days.

Well the car broke down that same night and the car had to be towed to classic bmw. They had the car for several weeks. Also we noticed the front bumper looked like it had been wrecked. DM had bumper repainted and now it doesn't match.

No return call from Stephen. Front driver tire has *** in the sidewall. This is a safety issue that they won't fix.

Don't buy from this company. I've sent multiple emails to GM and still no response

DM Auto Leasing's reply to:

DM Auto Leasing - Car Lease Review from Montgomery, Texas

Thank you for alerting me to your issue and please accept my apology for any miscommunication or problems you have had with our company. D&M has been in business over 35 years and nearly seventy percent of our business comes from repeat and referred clients so your satisfaction is important to me. I won't say we never make a mistake over the thousands of transactions we do every year but your issue is a priority to me and we will address it. We are researching the information in your post to identify you and our General Manager will be in touch personally to do whatever is reasonably possible to resolve this. My direct line is 800-654-1288 ext 205. If I don't pick up please ask for my assistant Lisa at 297 and she will find me. If you can send a good contact number and time I will call you today. Thanks you for your business, I will work to make sure you are well taken care of. Joe Graber President
Review
#622239 Review #622239 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

I have had nothing but the worst experiences with this company. I work in outside sales and was "convinced" by my salesperson that leasing would be a great option to avoid depreciation on my own car due to high miles.

After the car was totaled, I realized my car was never set up as a "high mileage" car. I had asked her several times, she assured me it was. Ultimately I did not request details on my contract. She told me my contract was set up as a normal lease but I was paying higher to take care of high miles.

Nothing but lies.

They will lie through their teeth and never take blame on a thing. Do yourself a favor and steer clear of this company!

DM Auto Leasing's reply to:

DM Auto Leasing in Houston, Texas - Total Jack-N-Apes

Dear Anonymous,
I am terribly sorry for any miscommunication that resulted in your experience with D&M Leasing not being favorable. As a 35 year company rated #1 in the country by DealerRater.com, we strive for excellent service in every situation. More than 70% of all of our business comes from repeat and referral business so we take our responsibility to our clients very seriously.
As President of the Houston operation, I'd very much like to speak with you personally to address your concerns. My direct line is 713-715-4611 and I can be reached any time during business hours.
Best Regards,
James Crossno
Review
#620830 Review #620830 is a subjective opinion of poster.
Cons
  • Salesman lying to get the deal
Reason of review
Poor customer service

I told D&M two types of vehicles I was interested in.

It took them two weeks to call me back and tell me the deal was not doable.

Some nitwit kept trying to pull my credit, and I had to explain to him that I have

Very good credit and a hard pill was not a prudent thing to do.

In the end, I negotiated a much better deal myself. This is not rocket science!

This company is guilty of false advertising and incompetent employees . All they

Want to do is put you in a long-term lease where they make a killing!

Resolved
DM Auto Leasing's reply to:

DM Auto Leasing in Kingwood, Texas - Lied to from the start - Resolved

Penny, Thanks for providing me the information on your situation. I apologize for whatever miscommunication resulted in your frustration. As of this morning our managing partner in the Houston office, James Crossno has called and left you a message. I also received your follow up to the original message and will be involved in doing whatever is reasonable to help you. Although I was not part of the original conversation between you and the agent in Houston I can assure you we will give you all of your options and participate in putting you in the best situation possible.
Thanks for the opportunity to address this. We will be in touch soon with specific information and hopefully an acceptable remedy. If there is anything else you need my direct number is 800-654-1288 x205.
Joe Graber
President
D&M Leasing
Review
#590830 Review #590830 is a subjective opinion of poster.
Pros
  • Cars brought to you
Cons
  • Salesman lying to get the deal
Reason of review
deceitful salesman. Tricked into signing a 54 month lease when it was very clear during all talks and negotiations that I wanted the car for 3 years maximum. Am ready to change now at 2 years as I was told this was an option per my 36 month lease
Preferred solution
I want the original 3 year lease that I had verbally negotiated with Clifford Matthews. Now approaching 2 years into the lease, I would like to consider exercising the option of rolling over to another lease of an SUV. I do not expect penalties to do this

I wanted an infinity G37. I knew that I couldn't afford to buy a new one. I also know that I get bored quickly with vehicles so short term leasing one was the best option. My husband suggested D&M leasing from the radio advertisements.

I contacted the Houston office and told the salesman exactly what I wanted. He brought me the black G37 infinity and I loved it. I decided that this was the car I wanted. He told me based on the monthly payment I wanted around $500 a month on a 3 year lease, I would have to go with a 2009 model. We agreed that this is what I wanted and he left with the car to get everything set up.

Later that day, he told me that he could not make the numbers work with that particular car that had 18,000 miles but he found me another out of state and was going to have it shipped to Houston. Identical car. The only problem was the lowest he could get my payment was $560/month for the 3 year term as we discussed. I agree to this.

When he brings me the car, it does look the same but had 10k more miles on it. to make up for the extra miles, he agreed to pay for an extended warranty on the car. He made it clear that this warranty was for 36 months so I would be covered the entire time I had the lease. I agreed to keep the car.

He told me to expect to get a call from D&M when I hit the 2 year point into the 3 year lease, as this is the time I would be given the option to buy the car, finish the final year of the lease, or lease a different vehicle. This was presented as a matter of fact or standard business.

As the 2 year mark approaches the beginning in April, I called D&M this week and told them that I wanted to talk about turning in the car and look into SUV's. The salesman I had dealt with is no longer there. The man I spoke with looked at my file and stated that I was a little early to do this. I said no.... just a few months but I wanted to get the ball rolling. He said that he would look into some things and get back to me. Never called back.

I pulled out my paperwork last night and on the top of the agreement it states the term of agreement 36 months.(turns out that is referring to the warranty) Below that is the box that says the lease payments of $561 with the first one due.. followed by 53 more payments yes 53 additional payments. Hoping it was a typo, I called the bank to verify. Yes, the payment plan was set up for 54 payments!

The copy I have is not signed but if I had seen that or had gone over that in the sales office I would have never signed it!. I feel like the lease agreement was deliberatley written that way.

This has me leasing a 2009 car for 5 years and paying over 30,000???

I was lied to over and over again and went in to that office to sign a lease that placed the 36 months right at the top of the form.

I called D&M today and left messages but have yet to receive a call.

I am upset beyond words.

Any advice from anyone?