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DM Auto Leasing in North Richland Hills, Texas - Assessed late charge fee for late paperwork sent by D & M to Credit union - Resolved

Mr. Giffen,

We appreciate the opportunity to address your concern. Your comments were forwarded to management and after further research we were able to promptly identify and resolve the issue. We regret the lack of communication in this matter and any inconvenience this may have caused. We appreciate your feedback. If you have any questions don’t hesitate to contact customer service at 877-511-0101.

Sincerely,
D&M Leasing Management
Review
#858544 Review #858544 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$103
Preferred solution
Full refund

Update by user Jun 08, 2016

D& M leasing quickly and professionally acted upon my complaint, and reimbursed me the penalty fees. I am very satisfied.

Regards,

Duane Giffen

Original review posted by user Jun 02, 2016

I had about 2 years left on my lease for my 2013 Nissan Murano. I contacted my leasing agent Sarah Shin and told her I wanted to buy out the lease. She played the game with me about waiting longer to buy out the lease and if I really wanted to, to go through the credit firm that they used, Texas Trust. I wanted to use my credit union near my home. I asked that the lease buy out agreement be faxed or sent to my credit union. She kept stalling and not answering phone calls. I got ahold of a gut at D & M who said he would speak with Sarah about the paperwork. My credit union requested the paperwork three times and it was finally rec'd several weeks after the paperwork had been signed and we owned the vehicle. Because of the multiple requests for specific paperwork to arrive at the credit union, they contacted us on Friday, May 27th, and advised us that we were assessed a late fee of $103.00 by the Tarrant County Tax office and we were stuck with the bill! I left a phone message with Sarah on Tuesday, May 31st, asking her who I could talk to about the issue. She has not called back.

Very poor customer service and business practice in my view.

Regards,

Duane Giffen

5371 Natchez Trail

Fort Worth, TX 76137

817-680-0889 - cell

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