Resolved
DM Auto Leasing's reply to:

Resolved: DM Auto Leasing - Assessed late charge fee for late paperwork sent by D & M to Credit union

Mr. Giffen,

We appreciate the opportunity to address your concern. Your comments were forwarded to management and after further research we were able to promptly identify and resolve the issue. We regret the lack of communication in this matter and any inconvenience this may have caused. We appreciate your feedback. If you have any questions don’t hesitate to contact customer service at 877-511-0101.

Sincerely,
D&M Leasing Management
ID
#858544 Review #858544 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$103
Preferred solution
Full refund

Update by user Jun 08, 2016

D& M leasing quickly and professionally acted upon my complaint, and reimbursed me the penalty fees. I am very satisfied.

Regards,

Duane Giffen

Original review posted by user Jun 02, 2016

I had about 2 years left on my lease for my 2013 Nissan Murano. I contacted my leasing agent Sarah Shin and told her I wanted to buy out the lease. She played the game with me about waiting longer to buy out the lease and if I really wanted to, to go through the credit firm that they used, Texas Trust. I wanted to use my credit union near my home. I asked that the lease buy out agreement be faxed or sent to my credit union. She kept stalling and not answering phone calls. I got ahold of a gut at D & M who said he would speak with Sarah about the paperwork. My credit union requested the paperwork three times and it was finally rec'd several weeks after the paperwork had been signed and we owned the vehicle. Because of the multiple requests for specific paperwork to arrive at the credit union, they contacted us on Friday, May 27th, and advised us that we were assessed a late fee of $103.00 by the Tarrant County Tax office and we were stuck with the bill! I left a phone message with Sarah on Tuesday, May 31st, asking her who I could talk to about the issue. She has not called back.

Very poor customer service and business practice in my view.

Regards,

Duane Giffen

5371 Natchez Trail

Fort Worth, TX 76137

817-680-0889 - cell

Resolved
DM Auto Leasing's reply to:

Resolved: DM Auto Leasing - Moved to another state no help

Hello,
Your comment has been forwarded to me and I apologize for our lack of response. If you would please provide me with your name, a good contact number and time to reach you I will be sure we get you all of the information you need.
Best regards,
Joe Graber
President
817-461-8888 x 305 jgraber@dmautoleasing.com
ID
#849031 Review #849031 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Update by user May 27, 2016

They did contact me and made sure I had everything I needed. Which I am grateful for I only wish it had not gone this far.

Thanks

Original review posted by user May 16, 2016

I moved to another state a year ago. I have been trying to get it titled in my new state.

Contacted them repeatedly even sent emails with the documents they said they needed though could have got off the internet themselves. Call leave a voicemail every day sent emails haven't heard anything. The person they sent me to stated they gave the right person the documents and said they were going to overnight them and call me back to let me know. Haven't heard anything.

Guess the next step is an attorney or BBB or Maybe both. Customer service is an after thought there.

Your concern was forwarded to me and I apologize for any miscommunication or trouble you are having. Our general manager has made several attempts to contact you and I believe will speak with you today. I am researching the part that was supposed to be provided for...
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Resolved
ID
#828203 Review #828203 is a subjective opinion of poster.
Location
Mckinney, Texas
Penny, Thanks for providing me the information on your situation. I apologize for whatever miscommunication resulted in your frustration. As of this morning our managing partner in the Houston office, James Crossno has called and left you a message. I also received...
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1 comment
Anonymous
#1021837

That is actually contract fraud (Fraud in the Factum), you can contact a contract attorney which means spending more money and having more stress. I personally don't trust attorneys, so make sure any contract you sign meets your 100% approval or draw up your own.

I suggest contacting the federal trade commission and the BBB and file complaints, make sure you get a response on your complaints so someone will follow up.

Resolved
ID
#590830 Review #590830 is a subjective opinion of poster.
Location
Kingwood, Texas

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