Dr. Smith- Thank you for bringing our shortcomings to our attention. I am glad we were able to identify your concerns, resolve them and reestablish confidence with D&M going forward. We look forward to servicing your account for many years to come! Best Regards,...
View full review
Review
#1672957 Review #1672957 is a subjective opinion of poster.
I’ve purchased and leased several vehicles from D&M. All my experiences have been fair, and friendly. This past year my wife became ill to the point she could no longer work. This scenario has put my family in a serous hardship. Mr. Joe Graber worked with the bank my...
View full review
Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1349247 Review #1349247 is a subjective opinion of poster.
Brenda truly went above and beyond to help us get exactly what we needed, in the exact time that we needed it. We contacted her on a Thursday night at the end of March because we needed to car by the next day in order to meet a deadline we had. She found us the exact...
View full review
Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1034205 Review #1034205 is a subjective opinion of poster.
Reason of review
Good customer service
Frank was very helpful throughout the length of this process. I got a good deal on my trade-in and he saved me some money on the new vehicle. I got a great vehicle for a great price and Frank was there every step of the way to put in the work behind the scenes. Frank's...
View full review
Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1036726 Review #1036726 is a subjective opinion of poster.
Reason of review
Good customer service

D&M Leasing - Fort Worth | DM Auto Leasing review

Will Paxton was extremely helpful in finding us the car we wanted at the price we could afford. I would say he did over and above to find us want we wanted. During all calls and delivery of the car he was extremely courteous and very very professional. I would have no hesitation in recommending his services for anybody looking to lease a vehicle.
View full review
Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1039335 Review #1039335 is a subjective opinion of poster.
Reason of review
Good customer service
DM Auto Leasing's reply to:

DM Auto Leasing - Leasing Review from Little Elm, Texas

Mr. and Mrs. Cates, We appreciate the opportunity to address your conerns. Your comments were forwarded to management and we were able to provide a solution that met your needs. We value you as a D&M Leasing customer and look forward to continuing to earn your business. If you have any questions contact customer service at 877-511-0101.
Review
#683258 Review #683258 is a subjective opinion of poster.
Reason of review
Poor customer service

Wow where to begin on this whole messed up situation. So two years ago we came to d and m leasing shared with our rep Hailey Jackson about our family and our need for an Suv for our family as we traveled back and forth from work, school, and to the hospital for our at the time infant son who had Neuroblastoma a rare children's cancer.

So needless to say we were a busy family that had a lot on our minds at the time. During the process she told us exactly what we wanted to hear. Miles don't matter, we will make sure this is a good deal for you, I want to help you and your family in this time of need... She even came to our house held our sick son and prayed with us.

What a bunch of lies!!!! To start off the car was not exactly what we wanted but she said she would check on us often and check the millage and we would trade up before it was harmful to us. Well she never checked on us not once. So Last year my husband was placed on disability because of his back so now I have a son with cancer and a husband who can't work.

So at that point, My husband emailed our rep and asked for help can you get us in anything different to help lower our car payment and she came back and said nothing I can do sorry and left it at that. We said well if we had to walk away from the car what would that look like or what Is our payoff if we decided to go try to get a loan on our own and she would not respond. 3 emails like that and nothing not a single response so we went above her head and found a manager named Dale, told him our story, went through all of the process and he came back and said we have a solution we can lower your car payment by a 100 a month and get you 2 months of no car payment. We will get in contact with you early next week when the president is back and we have his approval.

Well that was 3 weeks ago. My husband since has called and emailed and no one will respond. So last week we decide to go up to a dealership and just talk have them pull the specs and see what they can do to help us. Come to find out why no one will help is we are 11,000 upside down and the jeep is a 2014.

It is so sad that because of the lies of Hailey Jackson and Dale at d & m auto lease my husband and I are going to have to surrender the car and have no vehicle to take our sick son back and forth to the hospital with. Thanks for helping a family in need D&M auto lease!

Resolved
DM Auto Leasing's reply to:

Resolved: Lied to from the start | DM Auto Leasing review from Kingwood, Texas

Penny, Thanks for providing me the information on your situation. I apologize for whatever miscommunication resulted in your frustration. As of this morning our managing partner in the Houston office, James Crossno has called and left you a message. I also received your follow up to the original message and will be involved in doing whatever is reasonable to help you. Although I was not part of the original conversation between you and the agent in Houston I can assure you we will give you all of your options and participate in putting you in the best situation possible.
Thanks for the opportunity to address this. We will be in touch soon with specific information and hopefully an acceptable remedy. If there is anything else you need my direct number is 800-654-1288 x205.
Joe Graber
President
D&M Leasing
Review
#590830 Review #590830 is a subjective opinion of poster.
Pros
  • Cars brought to you
Cons
  • Salesman lying to get the deal
Reason of review
deceitful salesman. Tricked into signing a 54 month lease when it was very clear during all talks and negotiations that I wanted the car for 3 years maximum. Am ready to change now at 2 years as I was told this was an option per my 36 month lease
Preferred solution
I want the original 3 year lease that I had verbally negotiated with Clifford Matthews. Now approaching 2 years into the lease, I would like to consider exercising the option of rolling over to another lease of an SUV. I do not expect penalties to do this

I wanted an infinity G37. I knew that I couldn't afford to buy a new one. I also know that I get bored quickly with vehicles so short term leasing one was the best option. My husband suggested D&M leasing from the radio advertisements.

I contacted the Houston office and told the salesman exactly what I wanted. He brought me the black G37 infinity and I loved it. I decided that this was the car I wanted. He told me based on the monthly payment I wanted around $500 a month on a 3 year lease, I would have to go with a 2009 model. We agreed that this is what I wanted and he left with the car to get everything set up.

Later that day, he told me that he could not make the numbers work with that particular car that had 18,000 miles but he found me another out of state and was going to have it shipped to Houston. Identical car. The only problem was the lowest he could get my payment was $560/month for the 3 year term as we discussed. I agree to this.

When he brings me the car, it does look the same but had 10k more miles on it. to make up for the extra miles, he agreed to pay for an extended warranty on the car. He made it clear that this warranty was for 36 months so I would be covered the entire time I had the lease. I agreed to keep the car.

He told me to expect to get a call from D&M when I hit the 2 year point into the 3 year lease, as this is the time I would be given the option to buy the car, finish the final year of the lease, or lease a different vehicle. This was presented as a matter of fact or standard business.

As the 2 year mark approaches the beginning in April, I called D&M this week and told them that I wanted to talk about turning in the car and look into SUV's. The salesman I had dealt with is no longer there. The man I spoke with looked at my file and stated that I was a little early to do this. I said no.... just a few months but I wanted to get the ball rolling. He said that he would look into some things and get back to me. Never called back.

I pulled out my paperwork last night and on the top of the agreement it states the term of agreement 36 months.(turns out that is referring to the warranty) Below that is the box that says the lease payments of $561 with the first one due.. followed by 53 more payments yes 53 additional payments. Hoping it was a typo, I called the bank to verify. Yes, the payment plan was set up for 54 payments!

The copy I have is not signed but if I had seen that or had gone over that in the sales office I would have never signed it!. I feel like the lease agreement was deliberatley written that way.

This has me leasing a 2009 car for 5 years and paying over 30,000???

I was lied to over and over again and went in to that office to sign a lease that placed the 36 months right at the top of the form.

I called D&M today and left messages but have yet to receive a call.

I am upset beyond words.

Any advice from anyone?

DM Auto Leasing's reply to:

LIARS!!!! | DM Auto Leasing review from Arlington, Texas

Dear Mr. Burstein,

Thank you for bringing your concerns to our attention. I appreciate you taking the time to speak to the sales manager of our Dallas location, Jeremy Chesshir, to discuss your concerns. I apologize for any miscommunication that may have taken place. We will continue to be in touch with you to manage your lease and provide you with information that will allow you to make a well informed decision in the future. We constantly strive to improve our customer service and response to provide you the best experience possible. Please do not hesitate to contact me if I can be of further assistance, my contact information is below. Thank you for being a valued client and we look forward to helping you in the future.

Regards,
Joe Graber
President
817-461-8888 x305
Review
#1020628 Review #1020628 is a subjective opinion of poster.
Reason of review
MISREPRESENTATION!!!!
Preferred solution
I WANT OUT OF MY LEASE NOW. THEY TOOK ME FOR A FOOL. SHAME ON MY FOR SIGNING, AND SHAME ON THEM FOR BEING LIARS!!

Our salesman misrepresented the features we were supposed to get on our car. When he came to our home to deliver the car, we noticed it did not have the features we agreed on.

I questioned him and he said those features would require a higher payment. We were in a bind and needed a car that day, so we reluctantly signed. My wife was not home so he said i could sign for her. Anything to deliver a car.

He also said that he could get us out of the lease early if we wanted to. He forgot to tell us that there would be a huge fee even if they put us into a new car with them. Companies like this give car dealers/lease bad names.

I will be bringing my story to the media as I am still steaming from m y experience. When my 4 year lease is over, I will have paid over list price and need to give it back to them.

DM Auto Leasing's reply to:

DM Auto Leasing - 2011 Bmw X5 Review from Burleson, Texas

We appreciate the opportunity to address your concerns. We are pleased to hear you received a prompt response from our management team and your concerns were resolved. We appreciate your business and value you as a customer. If you have any further questions dont hesitate to contact customer service at 877-511-0101. Sincerely, D&M Management
Review
#625841 Review #625841 is a subjective opinion of poster.
Reason of review
Bad quality
DM Auto Leasing - 2011 Bmw X5 Review from Burleson, Texas
DM Auto Leasing - 2011 Bmw X5 Review from Burleson, Texas

My wife recently bought a 2011 BMW X5. After she signed the papers Stephen (the sale manager) informs her that the vehicle needs to be taken to the shop for a recall in 2 days.

Well the car broke down that same night and the car had to be towed to classic bmw. They had the car for several weeks. Also we noticed the front bumper looked like it had been wrecked. DM had bumper repainted and now it doesn't match.

No return call from Stephen. Front driver tire has *** in the sidewall. This is a safety issue that they won't fix.

Don't buy from this company. I've sent multiple emails to GM and still no response

Contact DM Auto Leasing Customer Service

Website:
Mailing Address:
2730 N Hwy 360, Grand Prairie, TX 75050
All DM Auto Leasing Contacts

DM Auto Leasing Most Helpful Reviews

More

DM Auto Leasing Products and Services Reviews

Resolved
DM Auto Leasing's reply to:

Resolved: Assessed late charge fee for late paperwork sent by D & M to Credit union | DM Auto Leasing review from North Richland Hills, Texas

Mr. Giffen,

We appreciate the opportunity to address your concern. Your comments were forwarded to management and after further research we were able to promptly identify and resolve the issue. We regret the lack of communication in this matter and any inconvenience this may have caused. We appreciate your feedback. If you have any questions don’t hesitate to contact customer service at 877-511-0101.

Sincerely,
D&M Leasing Management
Review
#858544 Review #858544 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$103
Preferred solution
Full refund

Update by user Jun 08, 2016

D& M leasing quickly and professionally acted upon my complaint, and reimbursed me the penalty fees. I am very satisfied.

Regards,

Duane Giffen

Original review posted by user Jun 02, 2016

I had about 2 years left on my lease for my 2013 Nissan Murano. I contacted my leasing agent Sarah Shin and told her I wanted to buy out the lease. She played the game with me about waiting longer to buy out the lease and if I really wanted to, to go through the credit firm that they used, Texas Trust. I wanted to use my credit union near my home. I asked that the lease buy out agreement be faxed or sent to my credit union. She kept stalling and not answering phone calls. I got ahold of a gut at D & M who said he would speak with Sarah about the paperwork. My credit union requested the paperwork three times and it was finally rec'd several weeks after the paperwork had been signed and we owned the vehicle. Because of the multiple requests for specific paperwork to arrive at the credit union, they contacted us on Friday, May 27th, and advised us that we were assessed a late fee of $103.00 by the Tarrant County Tax office and we were stuck with the bill! I left a phone message with Sarah on Tuesday, May 31st, asking her who I could talk to about the issue. She has not called back.

Very poor customer service and business practice in my view.

Regards,

Duane Giffen

5371 Natchez Trail

Fort Worth, TX 76137

817-680-0889 - cell