What Their Customers Are Saying ?

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DM Auto Leasing - Compassionate

DM Auto Leasing
I’ve purchased and leased several vehicles from D&M. All my experiences have been fair, and friendly. This past year my wife became ill to the point she could no longer work. This scenario has put my family in a serous hardship. Mr. Joe Graber worked with the bank my vehicle was financed with, and myself. I was able to maintain ownership of the vehicle, and all collection calls stopped. On top of of his helpfulness we received a beautiful bouquet of flowers for my wife, and a gift card for a celebration dinner when she recovers. I’m very grateful to Joe and his team.
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DM Auto Leasing - D&M Leasing - Fort Worth

DM Auto Leasing
Will Paxton was extremely helpful in finding us the car we wanted at the price we could afford. I would say he did over and above to find us want we wanted. During all calls and delivery of the car he was extremely courteous and very very professional. I would have no hesitation in recommending his services for anybody looking to lease a vehicle.
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DM Auto Leasing - Thank you for all of your help, Frank!

DM Auto Leasing
Frank was very helpful throughout the length of this process. I got a good deal on my trade-in and he saved me some money on the new vehicle. I got a great vehicle for a great price and Frank was there every step of the way to put in the work behind the scenes. Frank's honest, no-nonsense approach made making a decision an easy thing to do. He gives you all of the information he has and will work with you to get you in your dream car at your dream price. Next time I am in need of a vehicle, I will go running back to Frank. Thank you for all of your help, Frank! ZCreach
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
I received an email after you closed yesterday (Friday) and you are not open today to return the vehicle since my lease ends today (Saturday). I leave tomorrow (Sunday) to fly out for business and will not return until March 2. I will not be using the truck during that...
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ID
#1801123 Review #1801123 is a subjective opinion of poster.
Location
Arlington, Texas
Preferred solution
Let the company propose a solution
DM Auto Leasing's reply to:

DM Auto Leasing - Harassment from the corporate office about insurance coverage. Waited over 50 days for my license plates.

Dr. Smith-

Thank you for bringing our shortcomings to our attention. I am glad we were able to identify your concerns, resolve them and reestablish confidence with D&M going forward. We look forward to servicing your account for many years to come!

Best Regards,
Jeremy Chesshir
Sales Manager, D&M Leasing
972-239-2222
ID
#1672957 Review #1672957 is a subjective opinion of poster.
Cons
  • Agent inattentive corporate bumbling
Reason of review
Corporate fumbling. Local inattention
Loss
$1500
Preferred solution
Apology. Monetary reimbursement

I began the lease process with Michael ...... in the first week of August 2019.

Although the car I desired was not readily available, one was located and driven by an employee from Houston. A small chip occurred in the front windshield was repaired quickly and the car was returned within the day. There was no new inspection sticker replaced and I informed Michael ...... about this and he advised me to go myself to a Tarrant County office and obtain one for which I would be reimbursed.

That was not available since the car had not made its way through registration yet. Over the span of August and September, I was contacted by D&M corporate 4 times via harassing letters either my insurance coverage was insufficient or the very latest one made an outright false accusation that may coverage was canceled on 9/13/19 which is patently untrue. Each letter was handled by my insurance agent 4 times and was assured the coverage was in place and at the limits or above what was needed. As far as the plates and sticker, they were finally located and got to me September 27th, 3 days prior to my temporary tag expired.

These 4 letters concerning insurance were unnecessary because my agent’s name and phone number on clearly visible on each document sent and corporate could contacted him rather by sending threatening letters stating my lease would be voided if I didn’t send the information they requested. The latest of October 4th was outrageous lie that informed me my coverage was canceled on 9/13/19 which has no basis in fact. Whoever reads this must know to generate a letter that is knowingly untrue, placing a stamp on it and then sending it is a violation of the law? It would be considered mail fraud to send false or misleading statements when it concerns monetary transactions.

I have asked to be contacted for an explanation for these blunders, I never received the promised 60 day no lease payment promise. It seems to me someone or others want to make the lease I have a monthly battle. Also for the price of the car I leased, the monthly payment does come close to the value of the car when the math is done. If D&M wants out of this lease it is your option.

Also I received a bill for $54.50 from TTA with photos of my temp tag which was obviously driven by an employee and the repair driver on local toll roads because I have taken the car over any TTA roads except through the toll both at DFW in which I paid cash. I want a personal apology, explanation and monetary reimbursement of &1500.00 from missing my work as a Dental Claims consultant and investigator for MetLife and the total of 25 hours of missed work dealing with D&M. I can be reached at (817) 675-8806.

Dr. Gary Smith

DM Auto Leasing - Brenda truly went above and beyond to help us

Brenda truly went above and beyond to help us get exactly what we needed, in the exact time that we needed it. We contacted her on a Thursday night at the end of March because we needed to car by the next day in order to meet a deadline we had. She found us the exact car that we wanted/needed and had everything finished that night, and the car was delivered to our front door on Saturday (the next day). We could not be happier with how quickly everything was done and how well Brenda took care of us. Preston White
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1034205 Review #1034205 is a subjective opinion of poster.
Reason of review
Good customer service
DM Auto Leasing's reply to:

DM Auto Leasing - LIARS!!!!

Dear Mr. Burstein,

Thank you for bringing your concerns to our attention. I appreciate you taking the time to speak to the sales manager of our Dallas location, Jeremy Chesshir, to discuss your concerns. I apologize for any miscommunication that may have taken place. We will continue to be in touch with you to manage your lease and provide you with information that will allow you to make a well informed decision in the future. We constantly strive to improve our customer service and response to provide you the best experience possible. Please do not hesitate to contact me if I can be of further assistance, my contact information is below. Thank you for being a valued client and we look forward to helping you in the future.

Regards,
Joe Graber
President
817-461-8888 x305
ID
#1020628 Review #1020628 is a subjective opinion of poster.
Reason of review
MISREPRESENTATION!!!!
Preferred solution
I WANT OUT OF MY LEASE NOW. THEY TOOK ME FOR A FOOL. SHAME ON MY FOR SIGNING, AND SHAME ON THEM FOR BEING LIARS!!

Our salesman misrepresented the features we were supposed to get on our car. When he came to our home to deliver the car, we noticed it did not have the features we agreed on.

I questioned him and he said those features would require a higher payment. We were in a bind and needed a car that day, so we reluctantly signed. My wife was not home so he said i could sign for her. Anything to deliver a car.

He also said that he could get us out of the lease early if we wanted to. He forgot to tell us that there would be a huge fee even if they put us into a new car with them. Companies like this give car dealers/lease bad names.

I will be bringing my story to the media as I am still steaming from m y experience. When my 4 year lease is over, I will have paid over list price and need to give it back to them.

DM Auto Leasing's reply to:

Dear Mr. Bonvillain, Your comment was forwarded to me and I regret our lack of attention to your needs. I'll make no excuses but our agents are trained to get you all of the information you need to make the best decision. It seems we fell short in your case and I...
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ID
#1016535 Review #1016535 is a subjective opinion of poster.

DM Auto Leasing - D&M Leasing

What a fantastic experience buying my car from Chris Krolczyk. I was able to get my new car and I love it so much!! Chris worked with my credit score and found me an amazing deal; I didn't even have to lift a finger. I am now the proud owner of a 2014 Toyota Corolla. Thank you Chris and D&M Leasing for working with me and making it so easy to get my new car. I work late hours, and I live in Houston. Picking my new car up was a bit of an issue. Chris drove all the way from Dallas to Houston to deliver my car. I really appreciate the hard work and going above and beyond to help me. Thank you, Celeste
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#943892 Review #943892 is a subjective opinion of poster.
Reason of review
Good customer service

Dm Auto Leasing Customer Care Review from Mount Dora, Florida

2nd truck purchase. Absolutely satisfied with purchase. Smooth process. Why would anyone want to sit at a dealership and haggle the price. Everything is in black and white and explained the same way as if you where sitting at dealership. With D&M everything is brought to you at your convenience. I've used Randy Schoppaul twice. He is a very polite and professional. Mr. Schoppaul strives in making you happy and making you feel comfortable with every before you sign. But by all means, he is not pushy at all.I highly recommend D & M and Mr. Randy Schoppaul.
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#939695 Review #939695 is a subjective opinion of poster.
Location
Mount Dora, Florida
Reason of review
Good customer service

DM Auto Leasing - Stacy at Arlington D&M to the rescue

My family has been leasing with D&M darn near since the place opened. And, I've had nothing but a great experience thanks to Stacy Snead...formerly Spicer. It also never fails, that when my wife talks me into buying a car, we end up "upside down" on the vehicle and Stacy has to bail us out. I'm not opposed to buying, but the leases these days have changed so much that mileage and the other "obstacles" that used to haunt those that leased, have gone the way of the steam engine. But, I digress, Stacy is the best of the best at D&M and has always gone above and beyond to ensure we are looked after and get the best deal possible. Thank you Stacy for years of great service.
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#910295 Review #910295 is a subjective opinion of poster.
Location
Garland, Texas
Reason of review
Good customer service

Dm Auto Leasing Customer Care Review from Watson, Arkansas

Recently returned to D&M Leasing after going the car purchase route for awhile. Wanted to get two new vehicles and had always done well with D&M. Ron Handy handled everything for us and delivered not one but two new vehicles. All went smoothly and Ron was always available and responsive. Glad we came back to D&M and happy we found Ron!
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#889847 Review #889847 is a subjective opinion of poster.
Location
Watson, Arkansas
Reason of review
Good customer service

Contact DM Auto Leasing Customer Service

Website:
Mailing Address:
2730 N Hwy 360
Grand Prairie, Texas 75050
United States
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DM Auto Leasing - Review about Jeep Auto from Cypress, Texas

First time customer our experience was easy and hassle free
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#880990 Review #880990 is a subjective opinion of poster.
Location
Cypress, Texas

DM Auto Leasing - Sales Representative Review from Cypress, Texas

I bought my new car from D+M, and it was the best car buying experiance ive ever had. My salesman, Troy Killien, was just fantastic. He got me exactly what i wanted at the price i was looking for. I could not recommend him, or D+M enough.
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#876429 Review #876429 is a subjective opinion of poster.
Location
Cypress, Texas
Reason of review
Good customer service

Review about Dm Auto Leasing from Aubrey, Texas

Mark Meyer is first HONEST CARING salesman I've ever dealt with. He went xtra miles to get me perfect car. It's my favorite car ever. I'll never deal with any other salesman Lulu Kranz. Happy with my Nissan
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#873313 Review #873313 is a subjective opinion of poster.
Location
Aubrey, Texas

DM Auto Leasing - Review in Dealers category from Houston, Texas

Haley Jackson at MidCities D&M is the only person I will ever get a car from again. My last 4 have come from her. She makes the process too easy.
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#871833 Review #871833 is a subjective opinion of poster.
Location
Houston, Texas

DM Auto Leasing - Review about 2014 Chevrolet Silverado from Dallas, Texas

Haley Jackson wss awesone! She worked really hard to get me a great vehicle and she did. I love my Chevrolet truck!! She made the entire process so simple. This is the second vehicle i have leased from her and it will mot be the last!! Thank you, Haley!!
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#871707 Review #871707 is a subjective opinion of poster.
Location
Dallas, Texas

DM Auto Leasing - Review about Nissan Altima from Fresno, California

I called D&M Leasing one day just to inquire about how leasing a car works. I was connected with Mark Meyer. He had a friendly voice and was confident about making me a D&M customer. Sure enough, he got me a great deal on a Nissan Altima. I will make D&M Leasing my place for my vehicle needs in the future as long as Mark Meyer is my leasing agent.
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#871602 Review #871602 is a subjective opinion of poster.
Location
Fresno, California