Update by user May 11, 2016
I want to first off say that my issue was resolved and Cody Kennemer not only took care of my situation but he went over and beyond. If you would like to have your problem resolved and you have a serious issue that needs to be addressed.
I highly recommend that you go see or talk to Cody Kennemer. He from the very beginning was very understanding did everything in his ability to make this entire situation right and fixed it to the best of his ability. My Wife and I are 100% satisfied with the end result and for that reason I will be back to work with Cody Kennemer. I have purchased over a dozen vehicle is my lifetime and honestly no lie working with Cody Kennemer has been the easiest and the best experience I have have gone through in car buying history by far.
That being said for what he did to resolve this matter and his true sincere understanding and care for the entire situation keeps me his customer for life.
Thank you Cody Kennemer and D & M leasing for making this entire situation right and going over and I mean over and beyond. I will be back for my next purchase to work with Cody.
Original review posted by user Apr 12, 2016
Worst experience in car buying history. I was 100% completely taken advantage of and wish I would have never leased a vehicle through this company.
Not only did the salesmen lie to me but not even a few months down the road when he was supposed to retrieve a part for the vehicle and follow up with me about mileage he was gone. I will never do business with this company it is really sad how nowadays car establishments take full advantage and completely lie to make a few dollars off people. My advice to anyone is to steer clear and read the fine print. Actually read the contract.
Do not trust what the individual is saying because it is far from the truth. I was told I would be in my current lease for two years and at that point I would be able to get in any vehicle I want. Well that was so far from the truth and it has put my family in a complete bind. The vehicle had been in the shop multiple time for issues and was not in no means a reliable vehicle.
I actually had to take a medical leave of absence from my job do to a back injury and now I have had major surgery and I am disabled and have no income at this time. This company said there is nothing they could do to help.
It is sad how some companies will just leave you high a dry when you thought they were a reputable establishment. Do your research and don't get in the same situation as me and my family.
Product or Service Mentioned: DM Auto Leasing Auto Leasing.
Reason of review: Poor customer service.
DM Auto Leasing Cons: Salesman lying to get the deal.
Store Location: Mckinney, Texas