I need to replace a worn-out truck, and I hear Matt Patrick on the radio talking about how wonderful D&M Auto Leasing is, so I went there, first. I'm a 58-year-old veteran working for the state, and I don't make a lot of money, which is why I currently drive a 14-year-old truck.
The initial response from D&M was quick and to the point, so they get points for that... but then a week has gone by with not one word from them. I'm old, I'm broke, and I have poor credit, but the agent George Doinidis said he'd try to find a used RAV-4 for me. The assistant to the General Manager reached out to make sure that my initial inquiry got a response.
I was very pleased, up to that point, and thought I was dealing with a quality company. Now, a week later, nothing...
No contact at all, and my calls go unanswered. I guess I wasted a week on D&M, and I'll have to go car shopping.
Product or Service Mentioned: Dm Auto Leasing Customer Care.
Reason of review: Poor customer service.
I liked: Initial response.
I didn't like: Total lack of communication.