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DM Auto Leasing's reply to:

DM Auto Leasing - Leasing Review from Colleyville, Texas

We appreciate you bringing these concerns to our attention. We value safety and security of all drivers on the road and per company policy this is prohibited. These concerns were promptly addressed. Sincerely, D&M Leasing Management
Review
#737670 Review #737670 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Reason of review
Good quality

Love seeing their drivers ride around in the D&M AUTO LEASING cars using their phone (texting) and iPads while they drive... Nicely done!

DM Auto Leasing's reply to:

DM Auto Leasing - Leasing Review from Little Elm, Texas

Mr. and Mrs. Cates, We appreciate the opportunity to address your conerns. Your comments were forwarded to management and we were able to provide a solution that met your needs. We value you as a D&M Leasing customer and look forward to continuing to earn your business. If you have any questions contact customer service at 877-511-0101.
Review
#683258 Review #683258 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Reason of review
Poor customer service

Wow where to begin on this whole messed up situation. So two years ago we came to d and m leasing shared with our rep Hailey Jackson about our family and our need for an Suv for our family as we traveled back and forth from work, school, and to the hospital for our at the time infant son who had Neuroblastoma a rare children's cancer.

So needless to say we were a busy family that had a lot on our minds at the time. During the process she told us exactly what we wanted to hear. Miles don't matter, we will make sure this is a good deal for you, I want to help you and your family in this time of need... She even came to our house held our sick son and prayed with us.

What a bunch of lies!!!! To start off the car was not exactly what we wanted but she said she would check on us often and check the millage and we would trade up before it was harmful to us. Well she never checked on us not once. So Last year my husband was placed on disability because of his back so now I have a son with cancer and a husband who can't work.

So at that point, My husband emailed our rep and asked for help can you get us in anything different to help lower our car payment and she came back and said nothing I can do sorry and left it at that. We said well if we had to walk away from the car what would that look like or what Is our payoff if we decided to go try to get a loan on our own and she would not respond. 3 emails like that and nothing not a single response so we went above her head and found a manager named Dale, told him our story, went through all of the process and he came back and said we have a solution we can lower your car payment by a 100 a month and get you 2 months of no car payment. We will get in contact with you early next week when the president is back and we have his approval.

Well that was 3 weeks ago. My husband since has called and emailed and no one will respond. So last week we decide to go up to a dealership and just talk have them pull the specs and see what they can do to help us. Come to find out why no one will help is we are 11,000 upside down and the jeep is a 2014.

It is so sad that because of the lies of Hailey Jackson and Dale at d & m auto lease my husband and I are going to have to surrender the car and have no vehicle to take our sick son back and forth to the hospital with. Thanks for helping a family in need D&M auto lease!

DM Auto Leasing's reply to:

DM Auto Leasing - Review in Dealers category from Rowlett, Texas

Thank you for your feedback. We constantly monitor all of our reviews to improve our client response and provide exceptional customer service. Generally our clients are happy with us, sixty to seventy percent of our business is from repeat and referred clients. With nearly a thousand transactions a month though we sometimes drop the ball and I apologize for your situation. If there is ever anything I can personally do for you please don't hesitate to call me. I promise you will benefit from our working together and will have a great experience.
Joe Graber
President
817-461-8888 x 205
Review
#649761 Review #649761 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Reason of review
Bad quality

I would never recommend this company. I was sent cars that were not even what I wanted.

After I told the annoying salesman that he still tried to close the sale. Then he got frustrated when I told him exactly what I wanted. Obviously closing the sale gets him off more than making your customer happy with the car they want. It's been a week and I have not heard anything back.

I now have purchased the car I wanted all along.

Good job dm. You lost a sale bc your salesman was lazy and wanted to do least research possible

Resolved
DM Auto Leasing's reply to:

DM Auto Leasing in Kingwood, Texas - Lied to from the start - Resolved

Penny, Thanks for providing me the information on your situation. I apologize for whatever miscommunication resulted in your frustration. As of this morning our managing partner in the Houston office, James Crossno has called and left you a message. I also received your follow up to the original message and will be involved in doing whatever is reasonable to help you. Although I was not part of the original conversation between you and the agent in Houston I can assure you we will give you all of your options and participate in putting you in the best situation possible.
Thanks for the opportunity to address this. We will be in touch soon with specific information and hopefully an acceptable remedy. If there is anything else you need my direct number is 800-654-1288 x205.
Joe Graber
President
D&M Leasing
Review
#590830 Review #590830 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Pros
  • Cars brought to you
Cons
  • Salesman lying to get the deal
Reason of review
deceitful salesman. Tricked into signing a 54 month lease when it was very clear during all talks and negotiations that I wanted the car for 3 years maximum. Am ready to change now at 2 years as I was told this was an option per my 36 month lease
Preferred solution
I want the original 3 year lease that I had verbally negotiated with Clifford Matthews. Now approaching 2 years into the lease, I would like to consider exercising the option of rolling over to another lease of an SUV. I do not expect penalties to do this

I wanted an infinity G37. I knew that I couldn't afford to buy a new one. I also know that I get bored quickly with vehicles so short term leasing one was the best option. My husband suggested D&M leasing from the radio advertisements.

I contacted the Houston office and told the salesman exactly what I wanted. He brought me the black G37 infinity and I loved it. I decided that this was the car I wanted. He told me based on the monthly payment I wanted around $500 a month on a 3 year lease, I would have to go with a 2009 model. We agreed that this is what I wanted and he left with the car to get everything set up.

Later that day, he told me that he could not make the numbers work with that particular car that had 18,000 miles but he found me another out of state and was going to have it shipped to Houston. Identical car. The only problem was the lowest he could get my payment was $560/month for the 3 year term as we discussed. I agree to this.

When he brings me the car, it does look the same but had 10k more miles on it. to make up for the extra miles, he agreed to pay for an extended warranty on the car. He made it clear that this warranty was for 36 months so I would be covered the entire time I had the lease. I agreed to keep the car.

He told me to expect to get a call from D&M when I hit the 2 year point into the 3 year lease, as this is the time I would be given the option to buy the car, finish the final year of the lease, or lease a different vehicle. This was presented as a matter of fact or standard business.

As the 2 year mark approaches the beginning in April, I called D&M this week and told them that I wanted to talk about turning in the car and look into SUV's. The salesman I had dealt with is no longer there. The man I spoke with looked at my file and stated that I was a little early to do this. I said no.... just a few months but I wanted to get the ball rolling. He said that he would look into some things and get back to me. Never called back.

I pulled out my paperwork last night and on the top of the agreement it states the term of agreement 36 months.(turns out that is referring to the warranty) Below that is the box that says the lease payments of $561 with the first one due.. followed by 53 more payments yes 53 additional payments. Hoping it was a typo, I called the bank to verify. Yes, the payment plan was set up for 54 payments!

The copy I have is not signed but if I had seen that or had gone over that in the sales office I would have never signed it!. I feel like the lease agreement was deliberatley written that way.

This has me leasing a 2009 car for 5 years and paying over 30,000???

I was lied to over and over again and went in to that office to sign a lease that placed the 36 months right at the top of the form.

I called D&M today and left messages but have yet to receive a call.

I am upset beyond words.

Any advice from anyone?

DM Auto Leasing's reply to:

DM Auto Leasing in Gaspe, Quebec - Tire

Your comments have been forwarded to management and we are eager to learn more about your experience. Please contact our customer service department at 877-511-0101. Sincerely, D&M Management
Review
#567068 Review #567068 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Reason of review
Poor customer service

no im a pissedconsummer.com i got too many email from thousand and hundreds of ya guy.I need new tire because you litterally spin my head , there smoke everywhere mann, dm auto whatever cochonnerie ,you baissé dans mon estime en tabarnak i thought you will gave me un cheque de bs or two for continue my wheel spinning , but noghing happen....i ordered tires from 1010 ...nothing....i think they dont want anymore smoke show..oh and dont worry i will come back later to tell you the true about wheel spinning ...all the detail to come...how the tire break loose, how un cave comme moe peut écrire des niaiserie de memes aussi souvent. all those information a la meme bat heure

DM Auto Leasing's reply to:

DM Auto Leasing in Newark, Delaware - Overpriced and no customer service

Thank you for bringing your situation to our attention. We appreciate the opportunity to respond and improve our customer response and service. Please understand that our leases are tailored to your exact needs and situation. It seems from your comments about negative equity you may have had a vehicle at the time as a trade in. An apples to apples comparison with an advertised dealer program is almost impossible in that situation. We are the largest and most competitive consumer leasing company in the county and our rates are based on our volume. For over 35 years sixty to seventy percent of our business is from repeat and referred clients. Please be assured that unless there was an egregious mistake, our prices, service and results are not only competitive but exceptional. Please accept my apology if there was any miscommunication during this process. We regret the fact that you may not have gotten what you needed from our agent. If there is ever anything I can do personally for you please do  not hesitate to call. Joe Graber, President 817-925-3399 x305   
Review
#525692 Review #525692 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing

I have leased several vehicles from car dealerships. I heard the ad on the radio promising the best monthly rates in the market, so id ecided to check them out.

I was contacted right away by Misti and she seemed really nice. She was very to the point and I liked that from her. After talking a couple times she recommended a car that I was actually interested in. It was a 2013 model with 30k miles on it.

She then proceded to quote me a price that I found ridiculous! The price she quoted was the same price I would pay for the exact same vehicle but a 2015 model and brand new 0miles straight out of the dealership. When I commented that I did not see any value on paying more for al older vehicle she said she would "shee what she can do" and get back to me.

This was 3 weeks ago and I have not heard back from her.

Saty clear of D&M, the prices are NOT the lowest in the market, more like the priciest for those who do not know anything about leasing....watch out! you can have a much better deal directly with a dealrship (And beware their NEGATIVE EQUITY spiel, in the end it comes down to how much you are paying per month and this is not a good deal).

DM Auto Leasing's reply to:

DM Auto Leasing in Houston, Texas - DM - Worst Customer Service - thieves

Thanks for bringing your situation to my attention. Over the course of a month's business we talk to thousands of prospects and transact ten to twelve thousand deals a year. Generally, we do a good job with customer service and sixty to seventy percent of that business is repeat and referred. The fact that we somehow weren't in the ballpark and at worst non-responsive in your case is unacceptable. I have spoken to our general manager in the Houston market and we will make the correct changes to do a better job. If there is anything personally I can do for you in the future don't hesitate to call.
Joe Graber
President
800-654-1288 x205
Review
#486356 Review #486356 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Loss
$3600

BAD EXPERIENCE

A while ago i was trying to lease a car. I was in contact with Matt Copper. As a first buyer I was really trying to get a good deal. I was very curious about each details and Matt tried to explain everything to me. But numbers were still to high. At the end I sent message to Matt that I was not interested any more. I had a way better deal from another company. He wanted explanation from me and wanted to convince me anyway to lease from DM. I had already set up appointment. He asked me to wait and he would contact with me shortly with deal similar to other company. He has never called me back and I was delaying other person because of that. I was fair to DM. I was responding to emails and he never called me back even with " I am sorry we cannot lease u a car with that price range ". I DO NOT RECOMMEND DM.

PS: if i lease by myself i would pay about 100$ less monthly for a car. DONT BOTHER EVEN.

DM Auto Leasing's reply to:

DM Auto Leasing in Houston, Texas - Not Happy

Your comments posted online have been forwarded to me and I am eager to hear details of your experience. I appreciate you letting us know that there is an issue and I apologize for any inconvenience or miscommunication on our part.
Please contact me directly and I will make sure that we address your issues.
My office number is 817-461-8888 extension 305. If I am in the office I will pick up. If not, ask for Lisa Woodard my assistant at extension 394 and she can find me.

Best regards,
Joe Graber
President
Review
#384268 Review #384268 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Loss
$743

Update by user Mar 17, 2013

Well One Month after purchasing this Truck let me just list the problems I've had to fix with this truck.

1. New Tires - They did pay for new tires

2. Fix leak in transmission - Covered under Powertrain Warranty

3. Needed new front brakes - 20% left was squeaking very badly when stopping.

4. Had to replace battery - Battery completely died I had to get it jumped to take it in for service.

I took it to Champion Ford in Katy and they did an excellent job.

All of this one month after getting the truck. Not very happy that I had to leave my truck in the shop for 2 days to fix issues. The amount of time and money that I have wasted in the first month of owning this truck is not worth buying from them again. If you buy a used vehicle from this company be prepared to dish out some extra cash to fix issues that they will not check for. Or check them out yourself and then have them replace or fix the issues before you sign the contract. I was happy with how they dealt with the tires, but after all the new issues that have come up I am not going to mess with buying a car from them again. Go to a dealership to buy used because they actually thoroughly check the car and replace any issues (brakes, batteries, etc.) before putting the car up for sale.

Just an update on what the customer service manager told me. "D&M Leasing is a finance facilitating company. We have arranged the financing of the vehicle only. We do not have a service or body shop facility." So unless you are buying a brand new vehicle you are buying a truck that is "As Is." They go by the carfax as documentation that there is nothing wrong with the vehicle.

She did offer help finding discount service through one of their vendors. So buy a vehicle from them and then within a month they will help you find discount repair services to fix issues that you have with your vehicle that you bought from them.

Update by user Feb 14, 2013

After posting this I noticed that Joe Graber had left his email in response to a few other unhappy consumers. I emailed him with the same information from below.

Within 10 minutes he responded to my email and forwarded this information to the Manager in the Houston Market. He contacted me and he cut me a check for the amount of the tires. James was very professional and understanding and really worked to keep my business.

I am extremely happy with the outcome and James as regained my trust in the company. We are planning on buying another car in the next few years and I will be calling DM first.

Original review posted by user Feb 14, 2013

Just bought a used truck from D&M. The truck is in great condition and was told that it was clean and everything was inspected and in showroom condition.

Drove it for one day and the low tire pressure sensor came on. I figured that the cold weather caused the tires to deflate slightly. Went to three different tire companies and they all told me the same thing, these tires are very worn. I could continue to drive on them, but they discouraged it.

I have a 15 month old son and I am very upset that they would sell me a car that they checked and most likely knew the tires were worn and old, but sold to me anyways. Was told that they sale the trucks as is and sales are final. I guess I got played for a fool. I emailed the GM, but no response.

Thankfully the sensor went off or I might have been driving on bad tires for a while and risking my son's safety.

I will never buy a vehicle from them again. I am also a teacher and you can bet with over 1,000 teachers and staff in my district I will be spreading the word.

DM Auto Leasing's reply to:

DM Auto Leasing in Dallas, Texas - Spinning my wheels

If you would do me the favor of responding through email I will get some details and personally make sure you get all of the information you are looking for. We do have prices listed but may need to direct you to the right person. I apologize for your frustration and look forward to working with you. JG jgraber@dmautoleasing.com
Review
#299471 Review #299471 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Loss
$20

I am a motavated buyer and I feel like you guys are literally spinning my wheels. You send me a list of cars with no prices. I can shop in my parking garage all day...BMW, Mercedes, Audi.

I spent time speaking with you thru your fact finding process. You ask me to send you my pay off, you ask me for a credit card deposit.....blind.

I get a call/ message today from someone that wants to know what I trying to accomplish? I am trying to buy or lease a car!

I gave you my requirements and a list of cars etc... - I never once said I want a VW.

DM Auto Leasing Products and Services Reviews

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DM Auto Leasing's reply to:

DM Auto Leasing in Dallas, Texas - D&M Leasing not honest

In response to your anonymous complaint; If you will contact me at 972-239-2222 x205 I will be happy to discuss a rememdy for you. As a leasing company we have no service facility. It is very unlikely we turned the tires. Likely the lease trade or lease return came to us that way. If we misidentified the problem I apologize and will do whatever is reasonable to fix it for you. JG
Review
#250597 Review #250597 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing

Leased a 2009 Honda Pilot and a week into the lease we had a low tire. Took it to tire place and tire was so cupped they refused to fix it.

Tires were intentionally rotated to inside so unless you crawled under the car, it would not show. All 4 tires were removed to show they were so badly cupped, they were not safe. Our sales person was wonderful but D&M was not. It is 2 months later.

We got reimbursed for 1 tire and are supposed to receive check for 1 more, but we are stuck with other 2. Never will deal them them in the future.