DM Auto Leasing's reply to:

DM Auto Leasing - Leasing Review from Colleyville, Texas

We appreciate you bringing these concerns to our attention. We value safety and security of all drivers on the road and per company policy this is prohibited. These concerns were promptly addressed. Sincerely, D&M Leasing Management
ID
#737670 Review #737670 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Reason of review
Good quality

Love seeing their drivers ride around in the D&M AUTO LEASING cars using their phone (texting) and iPads while they drive... Nicely done!

DM Auto Leasing's reply to:

DM Auto Leasing - Leasing Review from Little Elm, Texas

Mr. and Mrs. Cates, We appreciate the opportunity to address your conerns. Your comments were forwarded to management and we were able to provide a solution that met your needs. We value you as a D&M Leasing customer and look forward to continuing to earn your business. If you have any questions contact customer service at 877-511-0101.
ID
#683258 Review #683258 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Reason of review
Poor customer service

Wow where to begin on this whole messed up situation. So two years ago we came to d and m leasing shared with our rep Hailey Jackson about our family and our need for an Suv for our family as we traveled back and forth from work, school, and to the hospital for our at the time infant son who had Neuroblastoma a rare children's cancer.

So needless to say we were a busy family that had a lot on our minds at the time. During the process she told us exactly what we wanted to hear. Miles don't matter, we will make sure this is a good deal for you, I want to help you and your family in this time of need... She even came to our house held our sick son and prayed with us.

What a bunch of lies!!!! To start off the car was not exactly what we wanted but she said she would check on us often and check the millage and we would trade up before it was harmful to us. Well she never checked on us not once. So Last year my husband was placed on disability because of his back so now I have a son with cancer and a husband who can't work.

So at that point, My husband emailed our rep and asked for help can you get us in anything different to help lower our car payment and she came back and said nothing I can do sorry and left it at that. We said well if we had to walk away from the car what would that look like or what Is our payoff if we decided to go try to get a loan on our own and she would not respond. 3 emails like that and nothing not a single response so we went above her head and found a manager named Dale, told him our story, went through all of the process and he came back and said we have a solution we can lower your car payment by a 100 a month and get you 2 months of no car payment. We will get in contact with you early next week when the president is back and we have his approval.

Well that was 3 weeks ago. My husband since has called and emailed and no one will respond. So last week we decide to go up to a dealership and just talk have them pull the specs and see what they can do to help us. Come to find out why no one will help is we are 11,000 upside down and the jeep is a 2014.

It is so sad that because of the lies of Hailey Jackson and Dale at d & m auto lease my husband and I are going to have to surrender the car and have no vehicle to take our sick son back and forth to the hospital with. Thanks for helping a family in need D&M auto lease!

3 comments
Anonymous
#1142125

It sounds to me that you didn't do your research on leasing and you didn't read your contract. So now you are trying to blame D&M because you took a car you didn't like and they can't trade you out of it.

No one does a lease where miles don't matter come on, and I don't believe anyone would tell you that who works in the automotive business. Besides, it doesn't sound like you read your contract.

I feel bad for your family and all but if you're in the middle of a lease you can't cancel no matter where you lease from, unless your willing to pay the penalty. This is just another, I'm mad so I am going to complain because I didn't get my way.

Anonymous
#1075153

Shut man. You don't know anything about these people and you are just trolling the internet. Get a life loser.

Anonymous
#1021178

Sounds to me like you took out your personal issues on a company. Regardless if it was d & m or a dealership. you would be putting out the same bad review.

View more comments (2)
DM Auto Leasing's reply to:

DM Auto Leasing - Review in Dealers category from Rowlett, Texas

Thank you for your feedback. We constantly monitor all of our reviews to improve our client response and provide exceptional customer service. Generally our clients are happy with us, sixty to seventy percent of our business is from repeat and referred clients. With nearly a thousand transactions a month though we sometimes drop the ball and I apologize for your situation. If there is ever anything I can personally do for you please don't hesitate to call me. I promise you will benefit from our working together and will have a great experience.
Joe Graber
President
817-461-8888 x 205
ID
#649761 Review #649761 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Reason of review
Bad quality

I would never recommend this company. I was sent cars that were not even what I wanted.

After I told the annoying salesman that he still tried to close the sale. Then he got frustrated when I told him exactly what I wanted. Obviously closing the sale gets him off more than making your customer happy with the car they want. It's been a week and I have not heard anything back.

I now have purchased the car I wanted all along.

Good job dm. You lost a sale bc your salesman was lazy and wanted to do least research possible

Penny, Thanks for providing me the information on your situation. I apologize for whatever miscommunication resulted in your frustration. As of this morning our managing partner in the Houston office, James Crossno has called and left you a message. I also received...
View full review
1 comment
Anonymous
#1021837

That is actually contract fraud (Fraud in the Factum), you can contact a contract attorney which means spending more money and having more stress. I personally don't trust attorneys, so make sure any contract you sign meets your 100% approval or draw up your own.

I suggest contacting the federal trade commission and the BBB and file complaints, make sure you get a response on your complaints so someone will follow up.

Resolved
ID
#590830 Review #590830 is a subjective opinion of poster.
Location
Kingwood, Texas
Service
Dm Auto Leasing Leasing
DM Auto Leasing's reply to:

DM Auto Leasing - Tire

Your comments have been forwarded to management and we are eager to learn more about your experience. Please contact our customer service department at 877-511-0101. Sincerely, D&M Management
ID
#567068 Review #567068 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Reason of review
Poor customer service

no im a pissedconsummer.com i got too many email from thousand and hundreds of ya guy.I need new tire because you litterally spin my head , there smoke everywhere mann, dm auto whatever cochonnerie ,you baissé dans mon estime en tabarnak i thought you will gave me un cheque de bs or two for continue my wheel spinning , but noghing happen....i ordered tires from 1010 ...nothing....i think they dont want anymore smoke show..oh and dont worry i will come back later to tell you the true about wheel spinning ...all the detail to come...how the tire break loose, how un cave comme moe peut écrire des niaiserie de memes aussi souvent. all those information a la meme bat heure

DM Auto Leasing's reply to:

DM Auto Leasing - Overpriced and no customer service

Thank you for bringing your situation to our attention. We appreciate the opportunity to respond and improve our customer response and service. Please understand that our leases are tailored to your exact needs and situation. It seems from your comments about negative equity you may have had a vehicle at the time as a trade in. An apples to apples comparison with an advertised dealer program is almost impossible in that situation. We are the largest and most competitive consumer leasing company in the county and our rates are based on our volume. For over 35 years sixty to seventy percent of our business is from repeat and referred clients. Please be assured that unless there was an egregious mistake, our prices, service and results are not only competitive but exceptional. Please accept my apology if there was any miscommunication during this process. We regret the fact that you may not have gotten what you needed from our agent. If there is ever anything I can do personally for you please do  not hesitate to call. Joe Graber, President 817-925-3399 x305   
ID
#525692 Review #525692 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing

I have leased several vehicles from car dealerships. I heard the ad on the radio promising the best monthly rates in the market, so id ecided to check them out.

I was contacted right away by Misti and she seemed really nice. She was very to the point and I liked that from her. After talking a couple times she recommended a car that I was actually interested in. It was a 2013 model with 30k miles on it.

She then proceded to quote me a price that I found ridiculous! The price she quoted was the same price I would pay for the exact same vehicle but a 2015 model and brand new 0miles straight out of the dealership. When I commented that I did not see any value on paying more for al older vehicle she said she would "shee what she can do" and get back to me.

This was 3 weeks ago and I have not heard back from her.

Saty clear of D&M, the prices are NOT the lowest in the market, more like the priciest for those who do not know anything about leasing....watch out! you can have a much better deal directly with a dealrship (And beware their NEGATIVE EQUITY spiel, in the end it comes down to how much you are paying per month and this is not a good deal).

DM Auto Leasing's reply to:

DM Auto Leasing - DM - Worst Customer Service - thieves

Thanks for bringing your situation to my attention. Over the course of a month's business we talk to thousands of prospects and transact ten to twelve thousand deals a year. Generally, we do a good job with customer service and sixty to seventy percent of that business is repeat and referred. The fact that we somehow weren't in the ballpark and at worst non-responsive in your case is unacceptable. I have spoken to our general manager in the Houston market and we will make the correct changes to do a better job. If there is anything personally I can do for you in the future don't hesitate to call.
Joe Graber
President
800-654-1288 x205
ID
#486356 Review #486356 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Loss
$3600

BAD EXPERIENCE

A while ago i was trying to lease a car. I was in contact with Matt Copper. As a first buyer I was really trying to get a good deal. I was very curious about each details and Matt tried to explain everything to me. But numbers were still to high. At the end I sent message to Matt that I was not interested any more. I had a way better deal from another company. He wanted explanation from me and wanted to convince me anyway to lease from DM. I had already set up appointment. He asked me to wait and he would contact with me shortly with deal similar to other company. He has never called me back and I was delaying other person because of that. I was fair to DM. I was responding to emails and he never called me back even with " I am sorry we cannot lease u a car with that price range ". I DO NOT RECOMMEND DM.

PS: if i lease by myself i would pay about 100$ less monthly for a car. DONT BOTHER EVEN.

DM Auto Leasing's reply to:

DM Auto Leasing - Not Happy

Your comments posted online have been forwarded to me and I am eager to hear details of your experience. I appreciate you letting us know that there is an issue and I apologize for any inconvenience or miscommunication on our part.
Please contact me directly and I will make sure that we address your issues.
My office number is 817-461-8888 extension 305. If I am in the office I will pick up. If not, ask for Lisa Woodard my assistant at extension 394 and she can find me.

Best regards,
Joe Graber
President
ID
#384268 Review #384268 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Loss
$743

Update by user Mar 17, 2013

Well One Month after purchasing this Truck let me just list the problems I've had to fix with this truck.

1. New Tires - They did pay for new tires

2. Fix leak in transmission - Covered under Powertrain Warranty

3. Needed new front brakes - 20% left was squeaking very badly when stopping.

4. Had to replace battery - Battery completely died I had to get it jumped to take it in for service.

I took it to Champion Ford in Katy and they did an excellent job.

All of this one month after getting the truck. Not very happy that I had to leave my truck in the shop for 2 days to fix issues. The amount of time and money that I have wasted in the first month of owning this truck is not worth buying from them again. If you buy a used vehicle from this company be prepared to dish out some extra cash to fix issues that they will not check for. Or check them out yourself and then have them replace or fix the issues before you sign the contract. I was happy with how they dealt with the tires, but after all the new issues that have come up I am not going to mess with buying a car from them again. Go to a dealership to buy used because they actually thoroughly check the car and replace any issues (brakes, batteries, etc.) before putting the car up for sale.

Just an update on what the customer service manager told me. "D&M Leasing is a finance facilitating company. We have arranged the financing of the vehicle only. We do not have a service or body shop facility." So unless you are buying a brand new vehicle you are buying a truck that is "As Is." They go by the carfax as documentation that there is nothing wrong with the vehicle.

She did offer help finding discount service through one of their vendors. So buy a vehicle from them and then within a month they will help you find discount repair services to fix issues that you have with your vehicle that you bought from them.

Update by user Feb 14, 2013

After posting this I noticed that Joe Graber had left his email in response to a few other unhappy consumers. I emailed him with the same information from below.

Within 10 minutes he responded to my email and forwarded this information to the Manager in the Houston Market. He contacted me and he cut me a check for the amount of the tires. James was very professional and understanding and really worked to keep my business.

I am extremely happy with the outcome and James as regained my trust in the company. We are planning on buying another car in the next few years and I will be calling DM first.

Original review posted by user Feb 14, 2013

Just bought a used truck from D&M. The truck is in great condition and was told that it was clean and everything was inspected and in showroom condition.

Drove it for one day and the low tire pressure sensor came on. I figured that the cold weather caused the tires to deflate slightly. Went to three different tire companies and they all told me the same thing, these tires are very worn. I could continue to drive on them, but they discouraged it.

I have a 15 month old son and I am very upset that they would sell me a car that they checked and most likely knew the tires were worn and old, but sold to me anyways. Was told that they sale the trucks as is and sales are final. I guess I got played for a fool. I emailed the GM, but no response.

Thankfully the sensor went off or I might have been driving on bad tires for a while and risking my son's safety.

I will never buy a vehicle from them again. I am also a teacher and you can bet with over 1,000 teachers and staff in my district I will be spreading the word.

2 comments
Anonymous
#1078403

We have had the worst experience ever with D&M Leasing. They are cons.

They have lied and they set up their leasing terms to trap the customer. They over charge you and you will end up upside down no matter what.

They do not keep their word. I will be spreading the word to my entire school district as well and anyone else who will stop long enough to listen to NEVER do business with these snakes.

Anonymous
#817350

Can you not visually inspect a tire yourself?

View more comments (1)
DM Auto Leasing's reply to:

DM Auto Leasing - Spinning my wheels

If you would do me the favor of responding through email I will get some details and personally make sure you get all of the information you are looking for. We do have prices listed but may need to direct you to the right person. I apologize for your frustration and look forward to working with you. JG jgraber@dmautoleasing.com
ID
#299471 Review #299471 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing
Loss
$20

I am a motavated buyer and I feel like you guys are literally spinning my wheels. You send me a list of cars with no prices. I can shop in my parking garage all day...BMW, Mercedes, Audi.

I spent time speaking with you thru your fact finding process. You ask me to send you my pay off, you ask me for a credit card deposit.....blind.

I get a call/ message today from someone that wants to know what I trying to accomplish? I am trying to buy or lease a car!

I gave you my requirements and a list of cars etc... - I never once said I want a VW.

10 comments
Anonymous
#912806

ah oui pour la taouin qui a perdu 20 $,joe envoye y dont un ti cheque qui nous calisse patience lol

Anonymous
#912803

gang de poudré , where is all the tire i need a cheque de bs or two to buy remolded tire to keep on spinning

and for the thousand and hundred of you , dm auto releasing and *** a terre or whatever your popular name is: spin spin spin

Anonymous
#912801

i feel like spinning both of my rear wheels

Anonymous
#810861

now i dont have any tire left in my city the only option that i have is stealing tire on dealership to continue the *** spinning everywhere, my cadallac est pimper comme el criss , so i will spin like a manic on my rim till 1010 tire give me a new delivery.

By the way auto release management releasing whatever your name is , i like you and i respect every aspect of your popular web site, i got thousand of review every day , keep on spinning brother in arm !!!

Anonymous
#770894

One year later and still a lot of tire spin . I tried to get awd but my caddalac refuse it so I duck taped a front diff over DA hood *** so I spin like a crazy maniac everywhere and what my front wheel do ??

Exactly like you DM release machine chose : nothing

Keep it up gang de mangeux de tire

Anonymous
#564853

keep on spinning my friend :upset

Anonymous
#591405
@PissedConsumer564853

Hey everyone interested (thousands and thousands of you)i just got new winter rubber for my pimped out cadallac and i will break stand every fu@kin corner in my city till i spin my head ..that will involve alot of smoke show

And by the way dm auto whatever continue to spin your wheel my friend i respect that

Peace a terre pou 2$

Anonymous
#555537

***..now my tire is all messed up...i spinned my wheel too much...

I need new rubber to start spinning again and again..ill keep you updated for sure . i feel like there alot of interest in that thread !!

Anonymous
#459210

No answer ??? Now im spinning both of my rear wheels right now i just got a limited slip differential so *** OFF

Anonymous
#443309

If you were spinning your wheels,why doesnt it smell rubber all over the place....and also where the mark on the parking lot ??

View more comments (9)

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DM Auto Leasing Products and Services Reviews

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Auto Leasing  1.0 5
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DM Auto Leasing's reply to:

DM Auto Leasing - D&M Leasing not honest

In response to your anonymous complaint; If you will contact me at 972-239-2222 x205 I will be happy to discuss a rememdy for you. As a leasing company we have no service facility. It is very unlikely we turned the tires. Likely the lease trade or lease return came to us that way. If we misidentified the problem I apologize and will do whatever is reasonable to fix it for you. JG
ID
#250597 Review #250597 is a subjective opinion of poster.
Service
Dm Auto Leasing Leasing

Leased a 2009 Honda Pilot and a week into the lease we had a low tire. Took it to tire place and tire was so cupped they refused to fix it.

Tires were intentionally rotated to inside so unless you crawled under the car, it would not show. All 4 tires were removed to show they were so badly cupped, they were not safe. Our sales person was wonderful but D&M was not. It is 2 months later.

We got reimbursed for 1 tire and are supposed to receive check for 1 more, but we are stuck with other 2. Never will deal them them in the future.