Product: Dm Auto Leasing Customer Care Clear all filters (8 of 8 reviews match)
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Brenda truly went above and beyond to help us get exactly what we needed, in the exact time that we needed it.We contacted her on a Thursday night at the end of March because we needed to car by the next day in order to meet a deadline we had. She found us the exact...
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Review
#1034205 Review #1034205 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Good customer service
DM Auto Leasing's reply to:

DM Auto Leasing - High hopes unrealized

Dear Mr. Bonvillain,

Your comment was forwarded to me and I regret our lack of attention to your needs. I'll make no excuses but our agents are trained to get you all of the information you need to make the best decision. It seems we fell short in your case and I apologize. The sales manager of our Houston office, Tim Cortez, will be in touch with shortly if he has not already.

Please don't hesitate to call me if I can be of assistance, my direct number is below, and thanks for bringing this to my attention. I will use it to improve our service.

Best Regards,
Joe Graber
President
817-461-8888 x305
Review
#1016535 Review #1016535 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Pros
  • Initial response
Cons
  • Total lack of communication
Reason of review
Poor customer service

I need to replace a worn-out truck, and I hear Matt Patrick on the radio talking about how wonderful D&M Auto Leasing is, so I went there, first. I'm a 58-year-old veteran working for the state, and I don't make a lot of money, which is why I currently drive a 14-year-old truck.

The initial response from D&M was quick and to the point, so they get points for that... but then a week has gone by with not one word from them. I'm old, I'm broke, and I have poor credit, but the agent George Doinidis said he'd try to find a used RAV-4 for me. The assistant to the General Manager reached out to make sure that my initial inquiry got a response.

I was very pleased, up to that point, and thought I was dealing with a quality company. Now, a week later, nothing...

No contact at all, and my calls go unanswered. I guess I wasted a week on D&M, and I'll have to go car shopping.

Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

What a fantastic experience buying my car from Chris Krolczyk. I was able to get my new car and I love it so much!! Chris worked with my credit score and found me an amazing deal; I didn't even have to lift a finger. I am now the proud owner of a 2014 Toyota Corolla....
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Review
#943892 Review #943892 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Good customer service
Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

2nd truck purchase.Absolutely satisfied with purchase. Smooth process. Why would anyone want to sit at a dealership and haggle the price. Everything is in black and white and explained the same way as if you where sitting at dealership. With D&M everything is brought...
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Review
#939695 Review #939695 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Good customer service
Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Dm Auto Leasing Customer Care Review from Watson, Arkansas

Recently returned to D&M Leasing after going the car purchase route for awhile. Wanted to get two new vehicles and had always done well with D&M. Ron Handy handled everything for us and delivered not one but two new vehicles. All went smoothly and Ron was always available and responsive. Glad we came back to D&M and happy we found Ron!
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Review
#889847 Review #889847 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Good customer service
Resolved
DM Auto Leasing's reply to:

DM Auto Leasing in North Richland Hills, Texas - Assessed late charge fee for late paperwork sent by D & M to Credit union - Resolved

Mr. Giffen,

We appreciate the opportunity to address your concern. Your comments were forwarded to management and after further research we were able to promptly identify and resolve the issue. We regret the lack of communication in this matter and any inconvenience this may have caused. We appreciate your feedback. If you have any questions don’t hesitate to contact customer service at 877-511-0101.

Sincerely,
D&M Leasing Management
Review
#858544 Review #858544 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Poor customer service
Loss
$103
Preferred solution
Full refund

Update by user Jun 08, 2016

D& M leasing quickly and professionally acted upon my complaint, and reimbursed me the penalty fees. I am very satisfied.

Regards,

Duane Giffen

Original review posted by user Jun 02, 2016

I had about 2 years left on my lease for my 2013 Nissan Murano. I contacted my leasing agent Sarah Shin and told her I wanted to buy out the lease. She played the game with me about waiting longer to buy out the lease and if I really wanted to, to go through the credit firm that they used, Texas Trust. I wanted to use my credit union near my home. I asked that the lease buy out agreement be faxed or sent to my credit union. She kept stalling and not answering phone calls. I got ahold of a gut at D & M who said he would speak with Sarah about the paperwork. My credit union requested the paperwork three times and it was finally rec'd several weeks after the paperwork had been signed and we owned the vehicle. Because of the multiple requests for specific paperwork to arrive at the credit union, they contacted us on Friday, May 27th, and advised us that we were assessed a late fee of $103.00 by the Tarrant County Tax office and we were stuck with the bill! I left a phone message with Sarah on Tuesday, May 31st, asking her who I could talk to about the issue. She has not called back.

Very poor customer service and business practice in my view.

Regards,

Duane Giffen

5371 Natchez Trail

Fort Worth, TX 76137

817-680-0889 - cell

Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

This was our 2nd lease with Mark and once again, he pulled off the impossible.We leased our first car 10 months ago and soon discovered that we needed something a little bigger. I contacted Mark in March but he was on medical leave so we decided to wait for his return...
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Review
#857783 Review #857783 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Good customer service
Resolved
DM Auto Leasing's reply to:

DM Auto Leasing in Kansas City, Missouri - Moved to another state no help - Resolved

Hello,
Your comment has been forwarded to me and I apologize for our lack of response. If you would please provide me with your name, a good contact number and time to reach you I will be sure we get you all of the information you need.
Best regards,
Joe Graber
President
817-461-8888 x 305 jgraber@dmautoleasing.com
Review
#849031 Review #849031 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Update by user May 27, 2016

They did contact me and made sure I had everything I needed. Which I am grateful for I only wish it had not gone this far.

Thanks

Original review posted by user May 16, 2016

I moved to another state a year ago. I have been trying to get it titled in my new state.

Contacted them repeatedly even sent emails with the documents they said they needed though could have got off the internet themselves. Call leave a voicemail every day sent emails haven't heard anything. The person they sent me to stated they gave the right person the documents and said they were going to overnight them and call me back to let me know. Haven't heard anything.

Guess the next step is an attorney or BBB or Maybe both. Customer service is an after thought there.

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