Reply by DM Auto Leasing

Thank you for alerting me to your issue and please accept my apology for any miscommunication or problems you have had with our company. D&M has been in business over 35 years and nearly seventy percent of our business comes from repeat and referred clients so your satisfaction is important to me. I won't say we never make a mistake over the thousands of transactions we do every year but your issue is a priority to me and we will address it. We are researching the information in your post to identify you and our General Manager will be in touch personally to do whatever is reasonably possible to resolve this. My direct line is 800-654-1288 ext 205. If I don't pick up please ask for my assistant Lisa at 297 and she will find me. If you can send a good contact number and time I will call you today. Thanks you for your business, I will work to make sure you are well taken care of. Joe Graber President
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Montgomery, Texas
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3 comments

I have had nothing but the worst experiences with this company. I work in outside sales and was "convinced" by my salesperson that leasing would be a great option to avoid depreciation on my own car due to high miles.

After the car was totaled, I realized my car was never set up as a "high mileage" car. I had asked her several times, she assured me it was. Ultimately I did not request details on my contract. She told me my contract was set up as a normal lease but I was paying higher to take care of high miles.

Nothing but lies.

They will lie through their teeth and never take blame on a thing. Do yourself a favor and steer clear of this company!

Reason of review: Not as described.

Review #622239 is a subjective opinion of

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jcrossno
Houston, Texas, United States #972170

Dear 121f50de,

I am terribly sorry for any miscommunication. I would like the chance to assist you with your concerns.

As President of the D&M Houston location, I take our customer service very seriously and will take all reasonable measures to assist you personally.

My direct line is 713-715-4611 and I am available any time during business hours.

Best regards,

James Crossno

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Anonymous
to jcrossno #985751

Thank you clearing up this issue and your communication through the process.

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jcrossno
to Anonymous #985756

I am glad we were able to address your concerns and resolve the issue. We appreciate your business and look forward to serving you in the future.

Best Regards,

James Crossno

713-715-4611

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