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I received an email after you closed yesterday (Friday) and you are not open today to return the vehicle since my lease ends today (Saturday). I leave tomorrow (Sunday) to fly out for business and will not return until March 2. I will not be using the truck during that...
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ID
#1801123 Review #1801123 is a subjective opinion of poster.
Location
Arlington, Texas
Service
DM Auto Leasing Auto Leasing
Preferred solution
Let the company propose a solution

DM Auto Leasing - Stacy at Arlington D&M to the rescue

My family has been leasing with D&M darn near since the place opened. And, I've had nothing but a great experience thanks to Stacy Snead...formerly Spicer. It also never fails, that when my wife talks me into buying a car, we end up "upside down" on the vehicle and Stacy has to bail us out. I'm not opposed to buying, but the leases these days have changed so much that mileage and the other "obstacles" that used to haunt those that leased, have gone the way of the steam engine. But, I digress, Stacy is the best of the best at D&M and has always gone above and beyond to ensure we are looked after and get the best deal possible. Thank you Stacy for years of great service.
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#910295 Review #910295 is a subjective opinion of poster.
Location
Garland, Texas
Service
DM Auto Leasing Auto Leasing
Reason of review
Good customer service

DM Auto Leasing - 2016 Ford Escape Lease

We were upside down on our trade in vehicle. Chris Krolczyk, the Leasing Manager, worked with us on ideas to make our lease affordable. He was able to refinance our other vehicle and put us in a lease on the 2016 Ford Escape Titanium that we wanted. The total payment on both vehicles went down $30 per month. He found the exact Escape that we wanted and delivered it to our door step. We sat at our kitchen table and did the paperwork and he took our trade when he left. It was the most STRESS-FREE car deal we have ever made. We will definitely be using D&M for all of our vehicle needs in the future. I highly recommend them.
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#857784 Review #857784 is a subjective opinion of poster.
Service
DM Auto Leasing Auto Leasing
Reason of review
Good customer service
DM Auto Leasing's reply to:

DM Auto Leasing - Sales Person Lied to get deal and company wont do anything

Ms. Van Liew, Thank you for bringing your concerns to our attention. Please accept our apology for any miscommunication that may have happened. It is to our understanding that your account with D&M Leasing has been closed. If you have any questions please contact customer service at 877-511-0101.
ID
#828317 Review #828317 is a subjective opinion of poster.
Service
DM Auto Leasing Auto Leasing
Cons
  • Salesman lying to get the deal
Reason of review
LIED TO AND NO ONE WILL DO ANYTHING AT D&M
Loss
$15000
Preferred solution
Let the company propose a solution

THIS COMPANY IS THE WORST IN THE BUSINESS SALES PERSON LIED TO ME ABOUT THE CONTRACT. HOPEFULLY THE LEGAL SYSTEM WILL GET INVOLVED AND CLOSE THIS COMPANY.

THEY LEASE CARS BY LYING TO THE CUSTOMER. 2 WEEKS AFTER PURCHASE I CALLED AND TOLD THE SALES PERSON I WAS NOT HAPPY ABOUT BEING LIED TO ABOUT THE 2013 CHEVROLET IMPALA LTZ AND HE STATED HE WOULD DO SOMETHING AND GET MY OLD CAR BACK. HE LEFT THE COMPANY AND NOW NO ONE WILL TALK TO ME.

SAID IT WOULD COST ME AROUND $15,000 TO GET OUT OF LEASE. GOING TO REPORT THEM TO THE BBB ALSO.

Your concern was forwarded to me and I apologize for any miscommunication or trouble you are having. Our general manager has made several attempts to contact you and I believe will speak with you today. I am researching the part that was supposed to be provided for...
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Resolved
ID
#828203 Review #828203 is a subjective opinion of poster.
Location
Mckinney, Texas
Service
DM Auto Leasing Auto Leasing

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