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Review about Dm Auto Leasing from Aubrey, Texas

Mark Meyer is first HONEST CARING salesman I've ever dealt with. He went xtra miles to get me perfect car. It's my favorite car ever. I'll never deal with any other salesman Lulu Kranz. Happy with my Nissan
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#873313 Review #873313 is a subjective opinion of poster.

Review in Dealers category from Houston, Texas | DM Auto Leasing review

Haley Jackson at MidCities D&M is the only person I will ever get a car from again. My last 4 have come from her. She makes the process too easy.
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#871833 Review #871833 is a subjective opinion of poster.

Review about 2014 Chevrolet Silverado from Dallas, Texas | DM Auto Leasing review

Haley Jackson wss awesone! She worked really hard to get me a great vehicle and she did. I love my Chevrolet truck!! She made the entire process so simple. This is the second vehicle i have leased from her and it will mot be the last!! Thank you, Haley!!
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#871707 Review #871707 is a subjective opinion of poster.

Review about Nissan Altima from Fresno, California | DM Auto Leasing review

I called D&M Leasing one day just to inquire about how leasing a car works. I was connected with Mark Meyer. He had a friendly voice and was confident about making me a D&M customer. Sure enough, he got me a great deal on a Nissan Altima. I will make D&M Leasing my place for my vehicle needs in the future as long as Mark Meyer is my leasing agent.
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#871602 Review #871602 is a subjective opinion of poster.

DM Auto Leasing - Review in Dealers category from Oak Trail Shores, Texas

Thank you Haley Jackson of D&M Leasing. We were upside down and our last Buy and Haley took care of us fast speedy very helpful nice thank you again. John of Kaufman
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#871232 Review #871232 is a subjective opinion of poster.
Reason of review
Good customer service
Resolved
DM Auto Leasing's reply to:

Resolved: Assessed late charge fee for late paperwork sent by D & M to Credit union | DM Auto Leasing review from North Richland Hills, Texas

Mr. Giffen,

We appreciate the opportunity to address your concern. Your comments were forwarded to management and after further research we were able to promptly identify and resolve the issue. We regret the lack of communication in this matter and any inconvenience this may have caused. We appreciate your feedback. If you have any questions don’t hesitate to contact customer service at 877-511-0101.

Sincerely,
D&M Leasing Management
author's review
Review
#858544 Review #858544 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Poor customer service
Loss
$103
Preferred solution
Full refund

Update by user Jun 08, 2016

D& M leasing quickly and professionally acted upon my complaint, and reimbursed me the penalty fees. I am very satisfied.

Regards,

Duane Giffen

Original review posted by user Jun 02, 2016

I had about 2 years left on my lease for my 2013 Nissan Murano. I contacted my leasing agent Sarah Shin and told her I wanted to buy out the lease. She played the game with me about waiting longer to buy out the lease and if I really wanted to, to go through the credit firm that they used, Texas Trust. I wanted to use my credit union near my home. I asked that the lease buy out agreement be faxed or sent to my credit union. She kept stalling and not answering phone calls. I got ahold of a gut at D & M who said he would speak with Sarah about the paperwork. My credit union requested the paperwork three times and it was finally rec'd several weeks after the paperwork had been signed and we owned the vehicle. Because of the multiple requests for specific paperwork to arrive at the credit union, they contacted us on Friday, May 27th, and advised us that we were assessed a late fee of $103.00 by the Tarrant County Tax office and we were stuck with the bill! I left a phone message with Sarah on Tuesday, May 31st, asking her who I could talk to about the issue. She has not called back.

Very poor customer service and business practice in my view.

Regards,

Duane Giffen

5371 Natchez Trail

Fort Worth, TX 76137

817-680-0889 - cell

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2016 Ford Escape Lease | DM Auto Leasing review

We were upside down on our trade in vehicle. Chris Krolczyk, the Leasing Manager, worked with us on ideas to make our lease affordable. He was able to refinance our other vehicle and put us in a lease on the 2016 Ford Escape Titanium that we wanted. The total payment on both vehicles went down $30 per month. He found the exact Escape that we wanted and delivered it to our door step. We sat at our kitchen table and did the paperwork and he took our trade when he left. It was the most STRESS-FREE car deal we have ever made. We will definitely be using D&M for all of our vehicle needs in the future. I highly recommend them.
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#857784 Review #857784 is a subjective opinion of poster.
Service
DM Auto Leasing Auto Leasing
Reason of review
Good customer service

Highly recommended | DM Auto Leasing review

I want to take a moment to highly recommend D&M and the incredibly quick and easy leasing experience I had with my new 2016 F-150. I talked with Chris Guilloton Wednesday afternoon when I was having struggles finding what I wanted at the price point I was looking for through another agency. I talked with Chris for about 20 minutes after 3PM and he had a truck I thought I wanted before 5PM lined up for me. As I was looking over the sticker information, I asked if he could find one with a slightly better equipment package the next morning. He came in early Thursday, found what I needed before 9AM, and I was in the new truck right after noon. I had already arranged to sell my current vehicle through another source and he went with me to take that vehicle and sell it and returned to the office. I couldn't ask for any better customer service and excellent turnaround time. By far the best car buying experience I've ever had. Exactly what I was looking for at a great rate and I was in the vehicle in about 6 business hours after my initial call! Thanks Chris and thanks D&M!
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DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Review
#857785 Review #857785 is a subjective opinion of poster.
Reason of review
Good customer service

Incredible Experience | DM Auto Leasing review

This was our 2nd lease with Mark and once again, he pulled off the impossible. We leased our first car 10 months ago and soon discovered that we needed something a little bigger. I contacted Mark in March but he was on medical leave so we decided to wait for his return to D&M. Yes, we like him that much! As soon as he was back, I made a phone call to him as well as the credit union who had my current lease. Of course, the credit union wanted us to go directly through them so we decided to give it a shot and go with the better option. I should've known that would end up being Mark and it was! They put me through the ringer and pretty much told me it would be difficult to do because I hadn't been in the car long enough, too much negative equity and wouldn't finance it unless I put $15,000 down. Guess what? Mark not only made it happen but our down payment was minimal and our monthly lease payment was less than what we expected. I said it 10 months ago and I'll say it again, we will never do business with anyone else. Mark Meyer has proven to us that a car buying/leasing experience doesn't have to be painful, exhausting and down right dirty. He is honest, hard working, and the most personable in the business!
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Testimonial

DM Auto Leasing is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Review
#857783 Review #857783 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Good customer service
Resolved
DM Auto Leasing's reply to:

Resolved: Moved to another state no help | DM Auto Leasing review from Kansas City, Missouri

Hello,
Your comment has been forwarded to me and I apologize for our lack of response. If you would please provide me with your name, a good contact number and time to reach you I will be sure we get you all of the information you need.
Best regards,
Joe Graber
President
817-461-8888 x 305 jgraber@dmautoleasing.com
author's review
Review
#849031 Review #849031 is a subjective opinion of poster.
Service
Dm Auto Leasing Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Update by user May 27, 2016

They did contact me and made sure I had everything I needed. Which I am grateful for I only wish it had not gone this far.

Thanks

Original review posted by user May 16, 2016

I moved to another state a year ago. I have been trying to get it titled in my new state.

Contacted them repeatedly even sent emails with the documents they said they needed though could have got off the internet themselves. Call leave a voicemail every day sent emails haven't heard anything. The person they sent me to stated they gave the right person the documents and said they were going to overnight them and call me back to let me know. Haven't heard anything.

Guess the next step is an attorney or BBB or Maybe both. Customer service is an after thought there.

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