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Original review posted by user Jun 02, 2016

I had about 2 years left on my lease for my 2013 Nissan Murano. I contacted my leasing agent Sarah Shin and told her I wanted to buy out the lease. She played the game with me about waiting longer to buy out the lease and if I really wanted to, to go through the credit firm that they used, Texas Trust. I wanted to use my credit union near my home. I asked that the lease buy out agreement be faxed or sent to my credit union. She kept stalling and not answering phone calls. I got ahold of a gut at D & M who said he would speak with Sarah about the paperwork. My credit union requested the paperwork three times and it was finally rec'd several weeks after the paperwork had been signed and we owned the vehicle. Because of the multiple requests for specific paperwork to arrive at the credit union, they contacted us on Friday, May 27th, and advised us that we were assessed a late fee of $103.00 by the Tarrant County Tax office and we were stuck with the bill! I left a phone message with Sarah on Tuesday, May 31st, asking her who I could talk to about the issue. She has not called back.

Very poor customer service and business practice in my view.

Regards,

Duane Giffen

5371 Natchez Trail

Fort Worth, TX 76137

817-680-0889 - cell

Original review posted by user May 16, 2016

I moved to another state a year ago. I have been trying to get it titled in my new state.

Contacted them repeatedly even sent emails with the documents they said they needed though could have got off the internet themselves. Call leave a voicemail every day sent emails haven't heard anything. The person they sent me to stated they gave the right person the documents and said they were going to overnight them and call me back to let me know. Haven't heard anything.

Guess the next step is an attorney or BBB or Maybe both. Customer service is an after thought there.

Worse experience ever even from car salesman. Was told what vehicle were were approved for, then after choosing 3 cars and 3 weeks later, on the day of signing was told that bank required more down than already approved for..

They don't return calls, never have vehicles available to see and expect u to make decision based on pictures on line. Gave deposit to hold car and after 1 1/2 weeks I still don't have my deep refunded like I've been promised.

And to think I dealt with the manager and got this kind of service. Def would not buy or suggest this to any one I know.

THIS COMPANY IS THE WORST IN THE BUSINESS SALES PERSON LIED TO ME ABOUT THE CONTRACT. HOPEFULLY THE LEGAL SYSTEM WILL GET INVOLVED AND CLOSE THIS COMPANY.

THEY LEASE CARS BY LYING TO THE CUSTOMER. 2 WEEKS AFTER PURCHASE I CALLED AND TOLD THE SALES PERSON I WAS NOT HAPPY ABOUT BEING LIED TO ABOUT THE 2013 CHEVROLET IMPALA LTZ AND HE STATED HE WOULD DO SOMETHING AND GET MY OLD CAR BACK. HE LEFT THE COMPANY AND NOW NO ONE WILL TALK TO ME.

SAID IT WOULD COST ME AROUND $15,000 TO GET OUT OF LEASE. GOING TO REPORT THEM TO THE BBB ALSO.

Love seeing their drivers ride around in the D&M AUTO LEASING cars using their phone (texting) and iPads while they drive... Nicely done!

Wow where to begin on this whole messed up situation. So two years ago we came to d and m leasing shared with our rep Hailey Jackson about our family and our need for an Suv for our family as we traveled back and forth from work, school, and to the hospital for our at the time infant son who had Neuroblastoma a rare children's cancer.

So needless to say we were a busy family that had a lot on our minds at the time. During the process she told us exactly what we wanted to hear. Miles don't matter, we will make sure this is a good deal for you, I want to help you and your family in this time of need... She even came to our house held our sick son and prayed with us.

What a bunch of lies!!!! To start off the car was not exactly what we wanted but she said she would check on us often and check the millage and we would trade up before it was harmful to us. Well she never checked on us not once. So Last year my husband was placed on disability because of his back so now I have a son with cancer and a husband who can't work.

So at that point, My husband emailed our rep and asked for help can you get us in anything different to help lower our car payment and she came back and said nothing I can do sorry and left it at that. We said well if we had to walk away from the car what would that look like or what Is our payoff if we decided to go try to get a loan on our own and she would not respond. 3 emails like that and nothing not a single response so we went above her head and found a manager named Dale, told him our story, went through all of the process and he came back and said we have a solution we can lower your car payment by a 100 a month and get you 2 months of no car payment. We will get in contact with you early next week when the president is back and we have his approval.

Well that was 3 weeks ago. My husband since has called and emailed and no one will respond. So last week we decide to go up to a dealership and just talk have them pull the specs and see what they can do to help us. Come to find out why no one will help is we are 11,000 upside down and the jeep is a 2014.

It is so sad that because of the lies of Hailey Jackson and Dale at d & m auto lease my husband and I are going to have to surrender the car and have no vehicle to take our sick son back and forth to the hospital with. Thanks for helping a family in need D&M auto lease!

I would never recommend this company. I was sent cars that were not even what I wanted.

After I told the annoying salesman that he still tried to close the sale. Then he got frustrated when I told him exactly what I wanted. Obviously closing the sale gets him off more than making your customer happy with the car they want. It's been a week and I have not heard anything back.

I now have purchased the car I wanted all along.

Good job dm. You lost a sale bc your salesman was lazy and wanted to do least research possible

My wife recently bought a 2011 BMW X5. After she signed the papers Stephen (the sale manager) informs her that the vehicle needs to be taken to the shop for a recall in 2 days.

Well the car broke down that same night and the car had to be towed to classic bmw. They had the car for several weeks. Also we noticed the front bumper looked like it had been wrecked. DM had bumper repainted and now it doesn't match.

No return call from Stephen. Front driver tire has *** in the sidewall. This is a safety issue that they won't fix.

Don't buy from this company. I've sent multiple emails to GM and still no response

I have had nothing but the worst experiences with this company. I work in outside sales and was "convinced" by my salesperson that leasing would be a great option to avoid depreciation on my own car due to high miles.

After the car was totaled, I realized my car was never set up as a "high mileage" car. I had asked her several times, she assured me it was. Ultimately I did not request details on my contract. She told me my contract was set up as a normal lease but I was paying higher to take care of high miles.

Nothing but lies.

They will lie through their teeth and never take blame on a thing. Do yourself a favor and steer clear of this company!