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Thank you for bringing your situation to our attention. We appreciate the opportunity to respond and improve our customer response and service. Please understand that our leases are tailored to your exact needs and situation. It seems from your comments about negative...
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Author
Location
Newark, Delaware
Review #525692 is a subjective opinion of poster.
0 comments
Thanks for bringing your situation to my attention. Over the course of a month's business we talk to thousands of prospects and transact ten to twelve thousand deals a year. Generally, we do a good job with customer service and sixty to seventy percent of that...
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Author
Location
Houston, Texas
Review #486356 is a subjective opinion of poster.
2 comments
Your comments posted online have been forwarded to me and I am eager to hear details of your experience. I appreciate you letting us know that there is an issue and I apologize for any inconvenience or miscommunication on our part. Please contact me directly and I will...
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Author
Location
Addison, Texas
Review #457549 is a subjective opinion of poster.
2 comments
DM Auto Leasing's reply to:

Your comments posted online have been forwarded to me and I am eager to hear details of your experience. I appreciate you letting us know that there is an issue and I apologize for any inconvenience or miscommunication on our part. Please contact me directly and I will...
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Author
Location
Houston, Texas
Review #384268 is a subjective opinion of poster.
1 comment
We appreciate you letting us know about your experience. We use situations like this to improve our customer service and response to provide the best experience possible. We would like the opportunity to earn your business. If we can be of further assistance to you...
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Author
Location
Boulder, Colorado
Review #372096 is a subjective opinion of poster.
10 comments
If you would do me the favor of responding through email I will get some details and personally make sure you get all of the information you are looking for. We do have prices listed but may need to direct you to the right person. I apologize for your frustration and...
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Author
Location
Dallas, Texas
Review #299471 is a subjective opinion of poster.
0 comments
DM Auto Leasing's reply to:

DM Auto Leasing in Alamogordo, New Mexico - Sold f250 with blown headgasket on motor

D&M leasing sold me a vehical they claimed was checked out and had no problems. 150 miles from Dallas truck broke down. FORD dealers in Amarillo and Albuquerque said blown gasket was preexisting condition. Cost to repair -$6700 plus tax. D&M Leasing and their drivetrain warranty Co. Gulfstream refused to pay any part of repair and and D&M refused to take truck back. These people pushed the warranty as a way to protect buyer. However, the Gulfstream warranty Co. Refused to pay for repairs. Don't rely on their warranty or their verbal promises. Texas has no laws protecting purchasers of older used vehicals.
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Author
Location
Alamogordo, New Mexico
Review #261693 is a subjective opinion of poster.
0 comments
DM Auto Leasing's reply to:

DM Auto Leasing in Dallas, Texas - D&M Leasing not honest

Leased a 2009 Honda Pilot and a week into the lease we had a low tire. Took it to tire place and tire was so cupped they refused to fix it. Tires were intentionally rotated to inside so unless you crawled under the car, it would not show. All 4 tires were removed to show they were so badly cupped, they were not safe. Our sales person was wonderful but D&M was not. It is 2 months later. We got reimbursed for 1 tire and are supposed to receive check for 1 more, but we are stuck with other 2. Never will deal them them in the future.
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Author
Location
Dallas, Texas
Review #250597 is a subjective opinion of poster.
17 comments
DM Auto Leasing's reply to:

DM Auto Leasing in Plano, Texas - D&M Leasing misleads customers

D&M Auto Leasing in Dallas misleads customers. Commits to paying off end of lease expenses, but does not follow-through on commitments. I was told they would pay off my final payments and all wear and tear. Over 8 months later, and several promises to pay, they still have not paid. Even a letter from my attorney indicating they are violating consumer laws, have not paid US Bank their money. At least at this point, US Bank has not allowed them to close other lease agreements. Micah Torres with D&M Auto Leasing's addison office is the rat you do not want to deal with.
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Author
Location
Plano, Texas
Review #110213 is a subjective opinion of poster.